OPERATIONS ANALYST II (EOG) - 60048019

Requisition No: 869542 

Agency: Children and Families

Working Title: OPERATIONS ANALYST II (EOG) - 60048019

 Pay Plan: Career Service

Position Number: 60048019 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 02/18/2026 

Total Compensation Estimator Tool

Government Operations Consultant III

(BQRTP Contract Manager Specialist)

Department of Children and Families

Open Competitive

***Pending For Reclassification***

                                                                                            Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

This is a highly responsible BQRTP Contract Manager Specialist position within the Office of Child and Family Well-Being, Business Operations, Contract Management Services Unit. This position is responsible for the direct management and oversight of the administrative, fiscal, and programmatic terms and conditions of assigned contracts. Duties include ensuring provider compliance with applicable federal law, state statutes, and Department operating procedures and guidelines; conducting invoice and supporting documentation reviews; coordinating and providing technical assistance to contracted providers; conducting budget and financial reviews; and managing contract documentation and records.

The position utilizes Microsoft Word, Microsoft Excel, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, the Florida Safe Families Network (FSFN), and other state and federal data systems to support contract oversight, billing verification, and compliance monitoring. This position may also perform a variety of contracting activities, including assessing service needs, supporting procurement and negotiation activities, drafting and reviewing contract and amendment language, managing contract performance, conducting evaluations, and supporting contract closeout activities.

The incumbent performs all duties and responsibilities in alignment with the Department’s Core Values by operating with integrity, maintaining adherence to ethical standards, taking responsibility for providing high-quality services to vulnerable populations, and demonstrating transparency, accountability, and solution-focused problem solving to achieve quality outcomes for those served.

How you will make an impact:

• Preparation, processing and execution of contracts, contract amendments, purchase orders, ITN’s and RFP’s.
• Review, develop, and implementation of policies, procedures, standards, and rules necessary to ensure compliance with federal laws, state statutes, Florida Administrative Code, and Department operating procedures that relate to contractual services, including invoice processing and CCWIS placement alignment.
• Participates as a contract adviser to the program office and licensing in the development, maintenance, and revision of BQRTP contract templates and amendment language in coordination with leadership, including identifying, analyzing and recommendation of modifications to Lead Agency contract provisions related to BQRTP services.
• Acts as primary liaison to contract administration, program office(s), Lead Agencies, and providers regarding the terms and conditions of contract and amendments under their auspices.
• Provides contract management including payment and reconciliation of provider invoices, completion of monthly Invoice Payment Tracking Ledger and Invoice Tracking Log, and coordination of invoice correction follow-up activities.
• Monitors and tracks allocations, encumbrances, and expenditures, and reconciles with FLAIR/IDS, at least quarterly, to validate fiscal contract integrity.
• Responsible for special requests from the contract management unit supervisor; Contract Administratration, provider agencies, state Auditor General’s office and other parties.
• Responsible for day-to-day monitoring, evaluation, and tracking of performance outcomes in coordination with program staff to ensure compliance with performance measures and contract requirements.
• Develops special or ad hoc reports to assist Leadership and/or Contract Administration in decision-making related to contract performance, invoice trends, and operational risk.
• Identifies and documents provider performance concerns and makes recommendations for corrective action and tiered interventions/financial penalties.
• Provides technical assistance and consultation to program staff Lead Agencies, and providers regarding budget, financial rule interpretation, invoice correction expectations, and contract management.
• Notifies providers of specific contract concerns or department requests, including corrective action plans and/or tiered interventions/financial penalties; evaluates provider budgets, financial audits, and capacity reports and contract required agency submissions.
• Attends, as needed, provider meetings; provider board meetings; community alliance meetings, and functions to understand workflow, performance delivery, management processes and provide technical assistance.
• Meet with provider staff, enforce the deliverables schedule, analyzes contractual expenditures to manage any surplus/deficit, and reviews and processes any deliverables, especially reports that are to be used by external units. 
• Shall maintain the official contract file throughout the duration of the contract and for a period of not less than 6 years after the termination of the contract.
• Shall review all invoices for compliance with the criteria and payment schedule provided for in the contract and shall approve payment of all invoices before their transmission to the Department of Financial Services for payment, including verification of census and placement data through CCWIS. The Contract Manager will communicate directly with the contracted provider, Lead Agencies, and internal partners to ensure accurate census validation and invoicing.
• Shall maintain a schedule of payments and total amounts disbursed and shall periodically reconcile the records with the state’s official accounting records, at least quarterly
• For contracts involving the provision of direct client services, the contract manager shall periodically visit the physical location where the services are delivered and speak directly to clients receiving the services and the staff responsible for delivering the services.  The contract manager shall meet at least once a month directly with the contractor’s representative and maintain records of such meetings.
• For contracts with an annualized contract value of $5 million or more, the contract manager shall participate in Continuing Oversight Team (CoT) meetings as required and detailed in section 287.057(26)(a)–(d), Florida Statutes, including participation in Lead Agency CoT meetings to identify, analyze, and address trends and challenges related to BQRTP invoicing, utilization, and documentation.
• Serves as a primary BQRTP contract point of contact within the OCFW Business Operations team and works collaboratively with,

  • Out-of-Home Care Specialists

  • Office of Financial Accountability

  • Licensing and Regional Licensing

  • Program Offices and Legal Counsel

•  Ensures coordination, documentation, and consistent application of contract requirements across unit

• Shall coordinate, document, and route BQRTP contract modifications, which shall include recording any contract amendments. Including budget review and approval with the Office of Financial Accountability and Executive Office of the Governor approval for contracts exceeding statutory thresholds.
• Performs other required duties, as assigned.

Qualifications:

• Bachelor’s Degree from accredited Collage or University
• 4 or more years of professional contract/grant management experience
• Florida Certified Contract Manager
• Preferred:  5 years of experience managing contracts in excess of $5 million annually
• Preferred: Project Management Professional

Knowledge, Skills, and Abilities:

Knowledge of the methods of data collection and analysis;

Knowledge of basic management principles and practices;

Excellent written and verbal communication skills;

Skilled in interpreting and applying statutes, rules, regulations, policies, and procedures; Intermediate computer skills in MS Excel and MS Word;

Ability to collect, evaluate and analyze data to develop alternative recommendations; solve problems, document workflow and other activities relating to the improvement of operational and management practices;

Ability to organize data into logical format for presentation in reports, documents and other written materials; Ability to conduct fact finding research;

Ability to utilize problem-solving techniques;

Ability to use logic and analysis to identify the strengths and weaknesses of different approaches; Ability to work independently;

Ability to plan, organize and coordinate work assignments;

 Ability to communicate effectively; Ability to use independent judgment and creativity to resolve contract or programmatic issues;

Ability to develop specifications and scopes of work for assigned contracts; and

Ability to establish and maintain effective working relationships with others; knowledge of contract management practices related to complex service delivery systems, knowledge of invoice review, reconciliation, and correction processes, including validation of service utilization, eligibility, and billing documentation, knowledge of FSFN and related placement or utilization data sources.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.   

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement beIfnefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.