OPERATIONS ANALYST II - 42005633 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Requisition No: 872307 

Agency: Agriculture and Consumer Services

Working Title: OPERATIONS ANALYST II - 42005633 (FOR INTERNAL AGENCY EMPLOYEES ONLY)

 Pay Plan: Career Service

Position Number: 42005633 

Salary:  $40,000.22 - $52,000.00 

Posting Closing Date: 03/26/2026 

Total Compensation Estimator Tool

OPERATIONS ANALYST II

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF LICENSING

BUREAU OF SUPPORT SERVICES

***INTERNAL AGENCY OPPORTUNITY--
ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF
AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.***
 

CONTACT:

Shelby Morgan, 850-245-5629

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and six (6) years of professional or nonprofessional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work; or

A bachelor’s degree (4 years) from an accredited college or university and two (2) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work; or

A master’s degree (6 years) from an accredited college or university can substitute for one (1) year of the required experience.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) 

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
  
  

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful candidate must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Handles OCR Error reports. Identifies system errors that occur during the OCR process. Performs research and identifies issues that would hinder packages being created in a timely manner and recommends solutions to those issues. Provides consultation and works closely with IT staff and vendors to resolve operational issues and other problems that staff experience with the OCR application. Applies operations research techniques to arrive at solutions regarding electronic data processing. Prepares reports of findings and recommendations for procedural changes and/or improvements in order to streamline processes.

Handles reports that include National Instant Criminal Background Check System (NICS) results. Performs research to determine appropriate action based on the type of result. Performs research and exports information within the Firearm Eligibility System (FES) database. This includes identifying issues regarding fingerprint results and timeliness of the NICS result that follows. Serves as a Liaison between the Intake program and FDLE to resolve any issues with results received. Provides written recommendations to IT regarding files on the report that contain a “NICS Ineligible” result.

Handles merge file requests from all bureaus within the division. Researches history of files to determine if licenses have printed in regional offices and/or tax collector offices. Communicates with regional office staff, tax collector office liaison, and IT to determine best practices based on issues that arise regarding printing and tying of documentation and fees to specific files.

Serves as Contract Manager for Pitney Bowes, Cenveo, Gilmore Services, Quadient, and American Business Solutions. Completes Contractual Service Agreements and updates commodities received in AIMS. Handles continuous review and renewal of these contracts, keeping up with timeframes and documentation of commodities received and/or services provided by these vendors. Performs other related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the principles and techniques of effective communication
• Ability to review data for accuracy and completeness
• Ability to communicate effectively
• Ability to establish and maintain effective working relationships with others
• Knowledge of basic computer operations
• Knowledge of Chapter 493 and section 790.06, F.S.
  
  

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.