OPERATIONS ANALYST II - 64000650

Requisition No: 843026 

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64000650

 Pay Plan: Career Service

Position Number: 64000650 

Salary:  $45,000 - 46,546.06 

Posting Closing Date: 12/27/2024 

Total Compensation Estimator Tool

Florida Department of Health

Open Competitive

Vacant

Your Specific Responsibilities:

This position is responsible for providing operational and procedural support to the Newborn Hearing Screening Program in the

Bureau of Early Steps and Newborn Screening, Division of Children’s Medical Services and reports to the General and Operations Manager I - SES Data Informatics Unit supervisor.

Responsibilities include but are not limited to: Works independently, must have the ability to organize and prioritize workload, document data team processes, identify data quality issues and propose potential solutions, engage in collaborative problem-solving, be capable of ensuring continuity of work in the absence of supervision, and demonstrate sound judgement and initiative in the performance of these duties.

Provide various hearing data support tasks for the monthly screening data validation process led by the Screening Resource Coordinator for hospitals, birthing centers, and primary care physicians. Complete the linking process in collaboration with the Human Services Specialist and the Data Analyst within established timeframes. Review hospital responses to the monthly reports and complete necessary data corrections within established timeframes.

Complete requests for linking that come in from the lab or other EHDI staff within one business day. Collaborate with NBS and Vital Statistics staff to analyze data and address issues as identified. Complete daily quality assurance monitoring, data validation activities and duplicate records maintenance. Participate in routine meetings with Vital Statistics, the Laboratory, and other stakeholders as directed.

Review incoming faxes, assigned emails, and letters and take appropriate action steps as assigned within established timelines of 24 – 48 hours, including completing printing of letters.

Participate in various workgroups, meetings, and conferences related to newborn hearing screening or as assigned. Serve as backup for other Newborn Hearing Screening Program staff.

Participate in planning and implementation of continuous quality improvement program activities.

Perform other duties as required.

Required Knowledge, Skills, and Abilities:

This position will require knowledge, skills, and abilities, including:

• Utilization of equipment, required for the position:
• Knowledge of office procedures and practices.
• Strong grammar and proof-reading skills are essential to this position.
• Knowledge of principles and techniques of effective communication.
• Knowledge of analyzing data using and creating Excel workbooks.
• Attention to detail.
• Ability to effectively manage time.
• Ability to collect, evaluate and analyze data.
• Ability to prepare correspondence and administrative reports.
• Ability to work independently.
• Ability to plan, organize, coordinate work assignments.
• Knowledge of personal computers, software, and databases.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to review work for accuracy and quality of content.
• Knowledge of quality and program improvement techniques. Ability to implement quality assurance activities and facilitate community collaboration activities.
• Ability to travel.

Preferred Qualification

• Bachelor's Degree in one of the following: Public Health, Epidemiology, Healthcare Administration, Business
• Administration or a related degree.
• One to three years’ experience entering and analyzing data in Excel spreadsheets, creating Excel spreadsheets, working in health data systems, following HIPAA requirements, making and receiving phone calls with health care professionals.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

In Office position located in Tallahassee, FL, 32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:                                                       

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.