OPERATIONS ANALYST II - 64080839 *Open Competitive Opportunity*

Requisition No: 842290 

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64080839 *Open Competitive Opportunity*

 Pay Plan: Career Service

Position Number: 64080839 

Salary:  $1,358.36 biweekly, $35,317.26 annually 

Posting Closing Date: 12/27/2024 

Total Compensation Estimator Tool

Open Competitive Opportunity

Anticipated Vacancy 

Florida Department of Health

Division of Medical Quality Assurance

Bureau of Operations, Licensure Support Services Section

Please note that this full-time position is officially located in Tallahassee and will have the option to work via telecommuting on a part-time basis once the required training is complete.

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations: 

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

Your Specific Responsibilities:

This position answers incoming emails and chats from healthcare practitioners in a courteous and professional manner, access and responds to customer’s inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules.  Acts as communications liaison to research and provide problem resolution for all matters of license maintenance.  This position requires independent judgment in dealing with licensees and the strong ability to communicate effectively in writing and verbally and maintain effective working relationships.

Independently exercise professional judgment in providing licensure information to licensees, applicants, and consumers, including referral as appropriate.  Responds to customers via email, through written correspondence, chats and by telephone.  Advise licenses or applicants of license/application status and/or provide user-id and passwords for online services system.  Provide assistance to consumers, licensed healthcare practitioners and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis.

Performs detailed research, review system generated reports and handle complex inquiries to determine avenues and eligibility for registration, certification, or licensure; advise customers of qualifications and licensure criteria in accordance with laws and rules.  Respond to requests for information via email, by phone, chats or through written correspondence to advice customers of qualifications and licensure criteria in accordance with laws and rules. 

Evaluate renewal qualifications and/or post licensure criteria in accordance with laws and rules.  Coordinate correction of deficiencies found during renewal review.  Responsible for responding via email, through written correspondence, chats or telephone communication to accuracy update health care practitioner licensure records utilizing extensive research and using professional judgment. 

Preforms comprehensive database testing to ensure renewal transactions function in accordance with laws and rules that govern specific professions.

Reviews customer inquiries utilizing the department systems to include intranet and/or internet sites to provide responses to customer inquiries and completes accurate written email responses.

Performs other duties as assigned.

Other Job-related Requirements for This Position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.  Incumbent may have access to records containing social security numbers in the performance of job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Department of Health, Division of Medical Quality Assurance, Bureau of Operations, Licensure Support Services.

Tallahassee, FL 

• Please note that this position is officially located in Tallahassee and will have the option to work via telecommuting on a part-time basis once the required training is complete.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.