OPERATIONS ANALYST II - 64081684

Requisition No: 853344 

Agency: Department of Health

Working Title: OPERATIONS ANALYST II - 64081684

 Pay Plan: Career Service

Position Number: 64081684 

Salary:  $35,317.26 - $37,000 

Posting Closing Date: 05/20/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations, Operational Support Services

Operations Analyst II

***Anticipated Vacancy***

Open Competitive Opportunity

 Do you have an eye for details?  Do you notice errors other people miss when proofreading documents?  Do you enjoy working independently?  Working with the Division of Medical Quality Assurance in Operational Support Services as a Public Records Specialist may be a great choice for you.  This full-time position fulfills public records requests and manages records until retention is met and destruction is complete.  

 ***ATTENTION CANDIDATES***
To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history. 

 Your Specific Responsibilities:

This independent work includes analyzing, developing, and assisting in administering public record policies, practices, methods, and procedures to ensure the Division of Medical Quality Assurance complies with Florida’s Public Records statute and administrative rules.

Coordinates responses to public record requests in accordance with Chapter 119, Florida Statutes using the department’s web-based public records management system, GovQA. Assign, escalate, manage, and track public records requests, deadlines, and costs. Perform quality assurance review of any public record response released by the division using a standardized methodology. Formulates recommendations to solve problems discovered and prepares reports of findings.

Applies operations research techniques to arrive at solutions regarding policies and procedures for handling requests for public records. Assists Office of the General Counsel and the division’s management to conduct major complex record studies.

Assists management in the installation of new methods, procedures and management techniques that are the result of implemented recommendations for improving public records policies and procedures.

Assist supervisor with training division staff on public record policies and procedures such as workflow and quality control.

Evaluates work measurement studies, management controls, fiscal accountability, methods analysis, and operational audits of the division’s public record policies and procedures such as collecting and evaluating the response rate to public records, auditing the public records management system to ensure costs associated with public record are properly collected, and participating in process improvement work groups tasked with evaluating the root-cause of operational procedures not meeting the needs of the organization. Formulates recommendations to solve problems and prepares reports of findings.

 Required Knowledge, Skills, and Abilities:

• Proficiency in using word processing, spreadsheets, databases, and other software applications.
• The ability to read, write, speak, and interact professionally with others.
• The ability to organize and prioritize work.
• The ability to ensure that records are accurate and complete.
• The ability to deal with the public and to maintain effective working relationships with others.
• The ability to operate general office equipment.
• The ability to troubleshoot and resolve problems.

 Qualifications:

Preference will be given to those who meet the following minimum requirements:

• High School Diploma or equivalent AND 2 years experience of clerical or office experience
• College education can substitute for the required experience on a year-for-year basis.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

Tallahassee, FL 32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov. 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.