OPERATIONS MANAGER C-SES - 64002610

Requisition No: 830789 

Agency: Department of Health

Working Title: OPERATIONS MANAGER C-SES - 64002610

 Pay Plan: SES

Position Number: 64002610 

Salary:  $51,320.27 - $56,452.30 

Posting Closing Date: 07/05/2024 

Total Compensation Estimator Tool

SES – Operations Manager C (PN#002610)

Open Competitive

The Florida Department of Health (DOH) is seeking a creative, highly organized, career-oriented, flexible and motivated individual to become an essential member of our management team. The Department works to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts. As one of Florida’s leading state agencies, DOH’s workforce has more than 12,000 employees who serve millions of individuals across the state striving to make Florida the healthiest state in the nation!

If you thrive in a dynamic, people-oriented environment and want to help influence the quality of public health in Florida, please apply to become our next Operations Manager in the Bureau of Community Health Assessment within the Division of Public Health Statistics and Performance Management.

Your Specific Responsibilities:

The incumbent will oversee the Strategic Planning and Performance Tracking section and is responsible for the following:

• Leading the Agency Strategic Planning process including progress reporting.
• Developing and communicating the strategic vision, scope, and mission of the Strategic Planning and Performance Tracking section.
• Assuring that organization-wide performance management initiatives are focused and aligned on improving operational and program efficiencies and effectiveness.
• Overseeing agency strategic planning and provides leadership for policy development.
• Advising trains central office and County Health Department (CHD) staff on the creation and measuring SMART objectives, including creating and logic models and taking lead in evaluating the agency strategic planning process and implementation.
• Providing leadership and coordination for the improvement of the organization’ s core public health functions and evaluates the impact that systems improvements have on the public’s health.
• Researching and developing training programs that focus on enabling the workforce to achieve improvements with priority health concerns.
• Working with the Performance Assessment and Improvement team to identify areas that require focused quality improvement processes.
• Supervising direct reports including motivating, training, providing guidance, and direction.
• Developing expectations and meets with staff regularly to discuss performance, complete performance reviews and discipline action, if needed.
• Maintaining vacation and work schedules to ensure proper coverage and completes timesheets.
• Ensuring all staff completed required training and are offered additional training.
• Serving as Division training coordinator.
• Participating in the design, development and testing of training covering a variety of topics.
• Researching and designing appropriate division-side training.
• Coordinating capacity building for all levels of management and staff with the Division of Public Health Statistics and Performance Management
• Serving as an instructor by delivering training in various settings (in-person, virtual, etc.)
• Coordinating training activities and gathers feedback about training effectiveness.
• Communicating feedback and implementing improvement to provide a more effective training experience.
• Collaborating with the Performance Improvement and Management System (PIMS) Project Lead to provide oversight and consultation to the PIMS Project Analyst
• Participating in PIMS-specific training development.
• Ensuring established review protocol of all materials and technical assistance concerning PIMS is executed.
• Providing support to PIMS users as needed.
• Fulfilling other duties as required.

Required Knowledge, Skills, and Abilities:

The incumbent must possess the following:

• Knowledge of management principles and techniques.
• Knowledge of applied research and/or evaluation methods
• Knowledge of public health, public administration, health care administration or social services administration
• Knowledge of and ability to use Microsoft Word, Outlook, Excel and PowerPoint
• Strong organizational skills to lead and communicate plan goals and objectives.
• Strong written and verbal communication skills
• Ability to communicate effectively and concisely.
• Ability to communicate expectations, assignments and responsibilities clearly and professionally.
• Ability to write grammatically correct and accurate reports that communicate concise reports.
• Ability to review and analyze agency records and documents.
• Ability to provide effective presentations and information to a broad range of audiences, internal and external to the Department.
• Ability to plan, organize, coordinate and delegate work assignments.
• Ability to work independently and cooperatively as a manager and team member.
• Ability to establish and maintain effective working relationships with others.
• Ability to adapt to a fast-paced environment or be flexible.
• Ability to develop various reports.
• Ability to manage program activities.
• Ability to plan, organize and direct program activities.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to formulate policies and procedures.

Qualifications:

Preferred: A master’s degree from an accredited college or university is preferred with professional experience in social services, public health, performance management, strategic planning, systems analysis, management analysis, program or policy planning and development, program monitoring or evaluation. The incumbent must also have experience in applying research and evaluation methods, such as collecting, organizing and analyzing quantitative and qualitative data, identifying and developing findings and areas for improvement, and developing recommendations and approaches to improve performance.

Experience working in or with county health departments is preferred.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee – CCOC

4025 Esplanade Way.

Suite 110

Tallahassee, FL 32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions.

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov. 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.