OPERATIONS MANAGER C-SES - 64046247

Requisition No: 860930 

Agency: Department of Health

Working Title: OPERATIONS MANAGER C-SES - 64046247

 Pay Plan: SES

Position Number: 64046247 

Salary:  53,917.08/67,133.00 

Posting Closing Date: 09/15/2025 

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Open Competetive

The Florida Department of Health is seeking a creative, organized, and motivated individual to become an essential member of the Bureau of Performance Assessment and Improvement (BPAI). If you thrive in a dynamic and challenging people-oriented environment and want to help expand the Department’s culture of innovation and quality, please apply to become our BPAI Quality Improvement Manager.

This is a highly professional position located in the Division of Public Health Statistics and Performance Management (PHSPM), BPAI. The incumbent works in a cooperative manner with the BPAI Chief, BPAI Strategic Planning Manager and Department staff as the BAPI Quality Improvement Manager. This position requires the incumbent to be knowledgeable of performance improvement tools, quality improvement practices, and management techniques. The incumbent works across the Departments various divisions to develop, implement and monitor a comprehensive performance framework and quality improvement strategies to advance the Department’s strategic priorities.

This position requires excellent communication, computer and data analysis skills; and the ability to work independently and effectively with Department personnel providing consultation to State Health Office Divisions, Bureaus/Offices, and county health departments by responding to customers' requests for technical assistance in the core areas of performance management and quality improvement.

Your Specific Responsibilities:

This is a professional position that serves as the manager of the Performance Management and Quality Improvement Section in the Bureau of Performance Assessment and Improvement. As the section manager, this position is responsible for managing the core performance management and quality improvement components of the Department of Health's (Department) Performance Management System.

Plan Manager: Responsible to develop, assign, conduct, monitor and evaluate activities and tasks required to successfully implement the Agency Performance Management Quality Improvement Plan. Lead working groups and provide technical support to individual's assigned responsibility for individual action items. Prepare and present reports on plan progress at least quarterly.

Performance Management and Consultation: Provide consultation to Central Office Divisions, Bureaus/Offices, and county health departments by responding to customers' requests for technical assistance in the core areas of performance management and quality improvement. This includes assisting with and coordinating performance management council activities as needed.

Process Improvement: Responsible to develop, implement, and improve tools and resources agency-wide, to build capacity for performance improvement. This includes web resources, training, sharing best practices, and technical support to program offices and CHDs.

Agency Performance Management Council Meetings: Coordinate the Performance Management Council (PMC) by serving as the administrator. Convene regular meetings, set agendas, develop and analyze performance data for the council, design and implement the necessary PMC processes and systems.

Individual Development: Responsible for keeping abreast of advances in performance improvement tools and techniques; quality improvement practices in management and supervision techniques, and effective communication strategies.

Incumbent is assigned a Purchasing Card and will follow Florida Law, purchasing policies of the Department of Health, and the purchasing guidelines for using the Purchasing Card.

Completes other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of management principles and techniques.

Knowledge of data collection and analysis principles and procedures.

Ability to supervise people.

Ability to determine work priorities, assign work, and ensure proper completion of work assignments.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Ability to solve problems and make decisions.

Ability to assess budgetary needs.

Ability to formulate policies and procedures.

Ability to prepare technical reports.

Ability to collect, evaluate, analyze and interpret scientific or technical data.

Ability to work independently.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to develop various reports.

Ability to manage program activities.

Ability to plan, organize and direct program activities

Qualifications:

Preferred –

• A bachelor's degree from a college or university and three or more years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
• Experience providing highly effective customer service.
• Program/project/personnel management experience.

• Professional experience in public health, health care, education or community economic development.
• Expertise with the Microsoft Office suite of desktop applications including Teams, Word, Excel, PowerPoint and Outlook.
• Knowledge of relational database environments and/or web-based application development.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combines old world charm with a modern pace of life.  Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  Boasting proximity to the coast and centrally located to popular tourist destinations, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.  Also, with no state income tax, Florida is a great place to work regardless of where you find yourself on the career ladder.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com)

• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.