OPERATIONS REVIEW SPECIALIST - 60047159 - ESS

Requisition No: 855742 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60047159 - ESS

 Pay Plan: Career Service

Position Number: 60047159 

Salary:  Salary to be determined, based on experience, $58,000 min to $61,000 max. 

Posting Closing Date: 07/10/2025 

Total Compensation Estimator Tool

THIS IS A STATEWIDE OPEN COMPETITIVE OPPORTUNITY

Department of Children and Families

Operations Review Specialist

Economic Self Sufficiency Policy & Programs Team

 ESS Senior Policy Specialist

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN A PHYSICAL DCF OFFICE.

Location is open Statewide. The position location will be based on the selected candidate.

Some travel will be required.

This is a full-time Career Service position, working 40 hours per week.

Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.

Salary to be determined, based on experience, $58,000 min to $61,000 max.

If selected for hire, current DCF employees will be compensated in accordance with the DCF salary policy. 

Required Minimum Qualifications:

Experience:
Candidates must have at least two years of experience in one or both of the following areas:

• Economic Self-Sufficiency (ESS): Strong knowledge of ESS program policies and operational processes
• Government Assistance Eligibility: Expertise in determining eligibility for Food Assistance (FA), Temporary Cash Assistance (TCA), and Refugee Cash Assistance (RCA), including federal administrative policies, procedures, guidelines, and directives

Education Substitutes for Experience:
Applicants may substitute education for experience with one of the following:

• Associate’s degree or higher from an accredited college or university
• Completion of 60 semester hours or 90 quarter hours of post-secondary coursework

Documentation Requirements:
If using education to qualify, applicants must:

• Attach all required educational documents
• Provide a copy of their degree/diploma or request official transcripts from their institution in a sealed envelope
• Ensure that all documents are in English, clear, and legible, displaying all signatures and pertinent details
• Validate foreign degrees through a third-party evaluation service to meet U.S. equivalency standards (all associated costs are the applicant’s responsibility)

Preferred Qualifications:

Writing & Communication Skills:
Preference will be given to candidates with two or more years of experience in:

• Technical and professional writing, with demonstrated ability to communicate effectively in various formats and modes

Data Analysis & Process Improvement:
Candidates with two or more years of experience in the following areas will be prioritized:

• Data collection, evaluation, and analysis to develop alternative recommendations, solve problems, and document workflow
• Enhancing the ESS business model through process improvements and strategic recommendations
• Organizing data logically for reports, documents, and other written materials

Education Substitutes for Experience:
Applicants may substitute education for experience with one of the following:

• Associate’s degree or higher from an accredited college or university
• Completion of 60 semester hours or 90 quarter hours of post-secondary coursework

Documentation Requirements:
If using education to qualify, applicants must:

• Attach all required educational documents
• Provide a copy of their degree/diploma or request official transcripts from their institution in a sealed envelope
• Ensure that all documents are in English, clear, and legible, displaying all signatures and pertinent details
• Validate foreign degrees through a third-party evaluation service to meet U.S. equivalency standards (all associated costs are the applicant’s responsibility)

Technical Expertise:
Preference will be given to applicants with demonstrable knowledge of ESS databases and information technology systems.

Location Requirement:
Priority consideration will be given to candidates who can work on-site at the Centre of Tallahassee – Headquarters office.

POSITION DESCRIPTION

This is a highly responsible professional position in the Headquarters’ Policy Unit of the Economic Self Sufficiency (ESS) Florida Program Office.

This position assists the unit supervisor by acting on their behalf as necessary and assisting with the assignment, review and approval of work related to Food Assistance (FA), Temporary Cash Assistance (TCA) and Refugee Cash Assistance (RCA) eligibility. This position must maintain a thorough knowledge of FA, TCA and RCA eligibility by reviewing federal administrative policies, procedures, guidelines, and directives related to FA, TCA, and RCA eligibility, and a solid working knowledge of other government assistance programs administered by the Department of Children and Families (DCF). This position assists in the evaluation and assessment of proposed changes to eligibility and operations; identifying potential problems; and, recommending appropriate actions necessary to prepare administrative rules, state plans, legislation, and policy materials, including FA, TCA, and RCA policy transmittals, clearances, technical assistance, and training.

The duties and responsibilities include, but are not limited to the following:

• Reviews FA, TCA, and RCA related work products for accuracy, conciseness, and professional quality, making recommended editorial changes as needed.
• Analyzes the need for and recommends changes to FA, TCA, and RCA policy and/or procedure based on a thoughtful review of all available resources including input from regional staff and performance reports, budget, and appropriate data sources.
• Works with management, staff, and federal stakeholders to identify, evaluate and assess the impact of externally proposed changes to FA, TCA, and RCA policy and recommends appropriate action. This includes review of the Florida Administrative Code (FAC); federal regulation; other federal and state policy directives; and Florida Statutes for FA, TCA, and RCA programs to ensure eligibility policy is in compliance with all state and federal expectations.
• Assists in ensuring the FAC related to FA, TCA, and RCA eligibility are current by participating in the development of rule amendments; prepares for and attends public hearings for rule promulgation as required.
• Provides technical assistance related to FA, TCA, and RCA eligibility policy to regional and headquarters staff. This guidance may be oral or written, and must be correct, clear, and concise.
• Attends meetings within DCF, partner agencies, and other interested parties as a FA, TCA, and RCA eligibility policy expert to provide input and impact observations on related issues. Assists management in advance of attending meetings within DCF, partner agencies and other interested parties related to FA, TCA, and RCA eligibility policy by providing materials for program presentations, special management reports and project evaluations.
• Acts as SNAP Employment and Training and TANF policy liaison.
• Performs other related duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of Economic Self-Sufficiency (ESS) program policies for Food Assistance (FA), Temporary Cash Assistance (TCA) and Refugee Cash Assistance (RCA) eligibility, including federal administrative policies, procedures, guidelines, and directives related to program eligibility, and a solid working knowledge of other government assistance programs administered by DCF.
• Knowledge of ESS databases and computer systems.
• Skill in technical and professional writing.
• Sufficient knowledge and expertise in the ESS operational processes.
• Ability to use a computer and computer software.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of the ESS business model.
• Ability to organize data into logical formats for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more about DCF please visit https://www.myflfamilies.com/

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
4. BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
5. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.