OPERATIONS REVIEW SPECIALIST - 60074975

Requisition No: 859074 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60074975

 Pay Plan: Career Service

Position Number: 60074975 

Salary:  $50,000 to $70,000 

Posting Closing Date: 09/01/2025 

Total Compensation Estimator Tool

OPERATIONS REVIEW SPECIALIST

Department of Children and Families

HEADQUATERS

Open Competitive or Internal

What you will do:
This is a highly responsible position supporting statewide CPI operations. The role involves assisting with special projects, project management and implementation activities, and special case reviews for the CPI team. Strong data analysis and customer service skills are essential. The incumbent will have extensive child welfare knowledge, with a focus on child protective investigations, and will serve at the direction of the Statewide CPI Director to support the CPI operations team.

• Lead, plan, design, and monitor effective implementation strategies for large child welfare projects and special initiatives. Develop change management activities that build a culture of performance and innovation. Collaborate with regional teams, the policy team, training team, Office of Quality and Innovation, Human Resources, and IT in formulating plans and activities to support project implementation.
• At the direction of the Statewide Director of Child Protection, partner with Regional Child Protection Directors to drive process and performance improvements; identify root causes of issues and recommend concrete solutions to increase organizational capacity.
• Review, analyze, and distribute data and reports—both at aggregate and individual levels—on trends and technical issues across all child welfare areas.
• Serve as policy advisor to the Statewide Director of Child Protection on programmatic issues related to child protection and child welfare operations. Develop and maintain systems for inter- and intra-program information dissemination and program integration.
• Prepare, analyze, and report on issues confronting child protection; work in tandem with policy staff to recommend alternative policies and/or programs for addressing these issues.
• Prepare, analyze and review new and existing Memorandums of Understanding (MOUs) with other state agencies, law enforcement agencies, providers and community stakeholders that have a statewide impact on CPI operations.
• Assist in the development and implementation of statewide operational plans, including performance indicators and outcome measures that address federal and state legislation and best practice standards.
• Support the development, implementation, and oversight of special initiatives consistent with the direction of the Governor, the Legislature, the Secretary of the Department, and the Assistant Secretary of Child and Family Well-Being.
• Assist in preparing reports, briefing sessions, seminars, and other media to communicate with the Assistant Secretary for Child and Family Well-Being, the Legislature, and the public regarding the current and future status of child protection.
• Collaborate with other Department programs to integrate services of the Office of Child and Family Well-Being with other internal OCFW programs and departmental programs such as the Office of Quality and Innovation, Substance Abuse and Mental Health, and Economic Self-Sufficiency.

Preferred Qualifications:

• Bachelor’s Degree or Higher
• Active Child Welfare Certification through the Florida Certification Board
• At least 5 years of experience in child welfare, including a minimum of 3 years specific to CPI
• Microsoft Office applications, Florida Safe Families Network (FSFN)

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.   

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.