OPERATIONS REVIEW SPECIALIST - 64005310

Requisition No: 848792 

Agency: Department of Health

Working Title: OPERATIONS REVIEW SPECIALIST - 64005310

 Pay Plan: Career Service

Position Number: 64005310 

Salary:  $59,783.10 - $99,779.42 

Posting Closing Date: 03/21/2025 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH

DIVISION OF DISABILITY DETERMINATIONS

ANTICIPATED VACANCY

INTERNAL AGENCY OPPORTUNITY

TITLE:  OPERATIONS REVIEW SPECIALIST

POSITION LOCATION: TALLAHASSEE / LEON COUNTY

POSITION #:     64005310

SALARY:          $59,783.10 - $99,779.42

Your Specific Responsibilities:

This is an independent and complex administrative/consultative position assisting the Operations & Management Consultant Manager carrying out responsibilities necessary for the efficient functioning of MD Program Operations.  This position is a highly analytical position that requires extensive knowledge of the Social Security Disability Program Determinations portion of the Title II and Title XVI of the Social Security Act.

Collects, compiles and analyzes management data from the Legacy System Management Reports, National Disability Determinations Services Systems, the Disability Operational Data Store, and other state and federal reports to identify potential problem areas or trends and provide feedback and recommendations for appropriate management actions to the OMC Mgr and the Bureau Chief of Program Operations.  Creates database reports to highlight specific problems or trends or to provide a comparative analysis.  Monitors individual area office performance to ensure operation and management practices are consistent with federal goals and standards.  Complies and analyzes data for designated special reviews as requested by management or SSA.  Maintains the management data reports for easy accessibility by other consultant staff.

Provides assistance to the OMC Mgr and the Bureau Chief of Program Operations in the daily coordination and oversight of program specific issues.  Assists in monitoring personnel issues in operations; coordinates activities with the Program Administrators, Program Services and Administrative Services. 

Provides research and technical assistance, consultation and support to management, to the operational units and SSA in tracking individual claims on the federal and state data systems.  Compares federal and state data reports and makes corrections to reports; inputs claim information as required.  Identifies any trends in error reporting and makes recommendations for resolution.

Plays a key role in federal workload sharing initiatives.  Performs a wide variety of duties, to include the following: case assignment, liaison assistance for assistance requests, and case specific reviews.  Assists in monitoring cases assigned to associated users and cases transferred to other Division of Disability Services sites.

Functions as the SSI/SSDI Outreach, Access, and Recovery (SOAR) liaison.  Participates in calls with SOAR representatives.  Educates staff on the SOAR program and processes.  Assists examiners and SOAR case managers with case specific needs. 

Performs related work as required.

Required Knowledge, Skills, and Abilities:

Knowledge, skills and abilities, including utilization of equipment, required for the position:

     Knowledge of anatomy, physiology, function, dysfunction, and disease processes.

     Knowledge of computer operation, and office automation equipment.

     Ability to understand and apply applicable rules, regulations, policies and procedures relating to the processing of Social Security disability benefits.

Preferred Qualifications:

Adjudicative experience with all Social Security disability claims types and levels (i.e., adult, child, Initial, Recon, CDR, EXR, PH, etc.)

A minimum of 3 years’ adjudicative experience.

Prior experience in which you reviewed and analyzed disability claims completed by others.

Prior experience actively and effectively collaborating with other agencies, offices, or organizations (i.e.. SSA, DOH, SOAR, DCF, congressional offices, etc.).

 Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers; •         And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.   

This position requires a security background check and participation in direct deposit.

Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

 Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.  

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.    

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.  

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.  

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.  

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.