OPERATIONS REVIEW SPECIALIST - 64025952

Requisition No: 885902 

Agency: Department of Health

Working Title: OPERATIONS REVIEW SPECIALIST - 64025952

 Pay Plan: Career Service

Position Number: 64025952 

Salary:  $47,668.01-$52,434.81 

Posting Closing Date: 11/03/2026 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This position is responsible for professional work within the State Operations Unit of the Bureau of WIC Program Services. The incumbent serves as the lead quality assurance (QA) analyst and coordinates the review, testing, and continuous improvement of FL-WiSE, electronic benefits transfer (EBT), reporting, and related business processes. This position is 100% supported by the federal Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) grant. The incumbent is responsible for the following tasks:

Plans QA activities, establishes priorities, assigns or coordinates testing work, monitors progress, evaluates results, and ensures identified issues are documented and resolved before implementation. Applies independent judgment to identify operational risks and recommend changes that improve program efficiency, accuracy, and compliance.

Leads user acceptance testing efforts with state and local WIC users for system enhancements, defect corrections, reports, interfaces, and releases. Develops test strategies, scenarios, scripts, test data, and acceptance criteria; facilitates testing sessions; coordinates schedules and participants; documents results; tracks defects through resolution; validates corrective actions; and provides readiness recommendations to management.

Serves as the first point of contact for operational and system troubleshooting and monitors the WIT inbox. Reviews, prioritizes, assigns, responds to, and tracks requests; gathers relevant information; researches and reproduces reported issues; distinguishes user, process, data, and system problems; provides timely solutions or workarounds; and escalates complex defects with complete documentation to the appropriate technical or program staff.

Writes, reviews, maintains, and executes scripts and structured queries used to validate data, reproduce issues, test system functionality, reconcile results, and support recurring and ad hoc reporting. Reviews outputs for completeness and accuracy, documents script purpose and results, and recommends controls or process changes when discrepancies or trends are identified.

Reviews programs, services, procedures, forms, reports, and system workflows and confers with management and users to identify problems and opportunities for improvement. Gathers and organizes information, analyzes root causes and impacts, develops alternative solutions, documents findings, and recommends implementation of new or revised systems, procedures, or organizational practices.

Develops, updates, and maintains operational manuals, desk guides, standard operating procedures, troubleshooting guides, release notes, test procedures, quality standards, and other user documentation. Ensures materials accurately reflect current federal and state requirements, approved business processes, and system functionality.

Leads training and knowledge-transfer activities for state and local WIC users. Assesses training needs; develops curricula, demonstrations, exercises, and job aids; schedules and conducts instructor-led or virtual sessions; answers technical and procedural questions; evaluates participant feedback; and updates training materials based on system and policy changes.

Coordinates with leadership, users, vendors, information technology staff, and contractors on system changes, incidents, testing, and implementation activities. Provides consultation and authoritative guidance on system processes and communicates status, risks, decisions, and follow-up actions to stakeholders.

Evaluates data collection and reporting methods, verifies data integrity, interprets results, and recommends refinements that improve the usefulness, reliability, and efficiency of program information.

Maintains complete QA and support records, including requirements, test evidence, issue logs, WIT inbox activity, decisions, approvals, and implementation outcomes. Monitors trends and performance measures and prepares summaries or recommendations for management.

Maintains professional knowledge of WIC policy, quality assurance practices, data analysis, and relevant technologies through research, meetings, training, and other staff-development activities. Performs other related duties and responsibilities as required.

Required Knowledge, Skills, and Abilities:

Knowledge of: quality assurance and quality improvement principles and techniques; software development and testing life cycles; user acceptance, regression, functional, and data-validation testing; requirements analysis; root-cause analysis and troubleshooting methods; operational and organizational analysis; methods of data collection, validation, and analysis; training and adult-learning practices; documentation and records-management practices; public health administration; and WIC Program regulations, policies, systems, and business processes.

Skill in: writing, reviewing, and executing scripts and structured queries; developing test plans, test cases, scenarios, test data, and acceptance criteria; reproducing and documenting system issues; analyzing data and system outputs; managing support requests and issue-tracking tools; writing and maintaining manuals, procedures, troubleshooting guides, and training materials; leading testing and training sessions with users; public speaking; and communicating technical information clearly to technical and nontechnical audiences.

Ability to: lead and coordinate QA, user testing, training, and troubleshooting activities; serve as the first contact for the WIT inbox and prioritize, resolve, assign, or escalate requests; review programs, processes, reports, and workflows to identify problems and improvements; gather, organize, analyze, and evaluate information; identify root causes and develop practical solutions or alternative methods; validate corrective actions and implementation results; formulate quality standards and procedures; provide consultation and authoritative advice; plan, organize, prioritize, and coordinate multiple assignments; monitor progress and ensure timely completion of accurate work products; communicate effectively verbally and in writing; establish and maintain effective working relationships; and work independently using sound judgment.

Qualifications:

Minimum

• Valid Driver’s License

Preferred:

• 1-2 years preferred applying software development methodologies in practice, such as Agile and Waterfall
• 1-2 years preferred familiarity with utilizing software development repositories such as Team Foundation Server
• 2-3 years preferred developing, analyzing, and troubleshooting SQL code (e.g., Oracle SQL/PL-SQL)
• 2-3 years preferred working in a liaison position organizing and tracking contractually related software releases
• 2-3 years preferred experience in troubleshooting end-user software and ability to quickly learn business policy and process

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.