OPERATIONS REVIEW SPECIALIST - 73000033

Requisition No: 876473 

Agency: Department of Revenue

Working Title: OPERATIONS REVIEW SPECIALIST - 73000033

 Pay Plan: Career Service

Position Number: 73000033 

Salary:  $47,667.96 - $101,775.00 / annually 

Posting Closing Date: 06/05/2026 

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Florida Department of Revenue

General Tax Administration

Operations Review Specialist

Tallahassee

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

The Operations Review Specialist is a key contributor within the Information Services Program (ISP), supporting Data Processing Services in the Payment and Fund Distribution unit, various .NET applications and SAP Hanna. This position serves as a liaison between business units, technical staff, and end users to ensure system solutions meet statutory requirements, program needs, and operational objectives. The specialist is responsible for analyzing business processes, developing and documenting system requirements, supporting system enhancements, and performing testing, training, and post implementation support. The role also participates in process improvement initiatives that promote efficient and accurate operations and is committed to strengthening technology driven services within the State of Florida.

MINIMUM REQUIREMENTS:

• Six years of professional experience in business analysis, systems analysis, application support, project coordination, or a related field. *
• Two or more years of experience in gathering and translating business requirements into clear functional specifications.

SUBSTITUTIONS:

• * A bachelor's degree in Management Information Systems, Finance, or Accounting from an accredited college can substitute on a year-for-year basis.

PREFERENCES: 

• Experience supporting financial and transaction based systems, including payment processing and fund distribution.
• Experience with SAP, reporting, data analysis, and process improvement.
• Experience using tools such as SQL, Visio, Azure DevOps, Microsoft Office Suite, .NET applications, web based systems, and database concepts.
• Experience working in government, regulatory, or high compliance environments, with strong skills in issue analysis, root cause identification, and solution recommendation.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to manage multiple priorities, meet deadlines, adapt to change, and work independently or collaboratively.

SPECIAL NOTES:

• This position is not eligible for telework.
• This role requires on-site attendance in Tallahassee, FL.
• An alternative screening criteria matrix will be used to determine which candidates will be selected for interviews.

SALARY: $47,667.96 - $101,775.00 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:  Emms Haywood, (850) 717-6580, Emilee.Haywood@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.