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Date: Sep 9, 2019

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 73662 

Agency: Highway Safety and Motor Vehicle


Position Number: 76004908 

Salary:  $44,000.04 Annually 

Posting Closing Date: 09/23/2019 


Department of Highway Safety and Motor Vehicles

Division of Motorist Services

Bureau of Records




In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.


$44,000.04 Annually

Contact Person: Wilton Johnson, 850-617-3290


Who We Are:

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan

To learn more about DHSMV and why it’s a great place to work, visit our website at:


What Will I Be Doing?

The Operations Review Specialist provides high level operational, technical and administrative support to the Bureau of records, Chief’s Office and the three supporting Programs: Crash and Systems Support, Uniform Traffic Citations and Field Support and Public Records. This position is responsible for providing program support, researching, analyzing and compiling data for special projects and programming requirements; evaluating, modifying and enhancing customer service standards. This position will track, monitor and ensure proper member usage of Motorist Maintenance, Driver and Vehicle Information Database (DAVID) system and other bureau-related systems. The incumbent will provide coordination for systems-related planning.


The ideal candidate will have the following skills/abilities:

  • Ability to perform independent research and compile reports.
  • Ability to effectively communicate with groups.
  • Ability to establish and maintain effective working relationships with external customers. Ability to work independently.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint and Tableau.
  • Ability to be flexible in daily scheduling and tasking.
  • Knowledge of basic office processing.
  • Knowledge of Florida Traffic Law and Division Policy and Procedures.
  • Ability to analyze and evaluate office processing workflow.
  • Ability to correctly interpret the Florida Driver License Record.
  • Ability to supervise, train, and instruct personnel on use of established agency systems such as FIRES, DAVID and Crash database.
  • Ability to write business requirements (WRAPS) for system enhancements.


Do I Qualify?

  • Do you have at least one year of experience analyzing and mapping business processes, recommending business process flow improvements and producing business requirements?
  • Do you have experience coordinating complex assignments requiring the collaboration of multiple individuals and programs?
  • Do you have professional work experience using enterprise data to answer complex questions, provide process measurement, or product evaluation?



  • Preference will be given to applicants with Tableau, Motorist Maintenance, Driver and Vehicle Information Database (DAVID) and writing and interpreting SQL queries.  

General Information

The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.

The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.

HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tallahassee