OPERATIONS REVIEW SPECIALIST - 79010623

Requisition No: 869516 

Agency: Business and Professional Regulations

Working Title: OPERATIONS REVIEW SPECIALIST - 79010623

 Pay Plan: Career Service

Position Number: 79010623 

Salary:  $1,833.39 to $2,015.03 Bi-weekly 

Posting Closing Date: 02/12/2026 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS
BUREAU OF CENTRAL INTAKE AND LICENSURE
OPERATIONS REVIEW SPECIALIST
Position Number: 79010623
Hiring Salary: $1,833.39 to $2,015.03 Bi-weekly

**INTERNAL ADVERTISEMENT**

 Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. This position works within the Central Intake and Licensure as an Operations Review Specialist.

The Work You Will Do:

This is a professional position requiring a high level of skill, professionalism, responsibility and technical proficiency.  The position is responsible for reconciling all out of balance deposits received through the Bureau of Central Intake & Licensing (BCIL) as well as resolving credit card issues with the merchant services vendor requiring analytical, trending, and process improvement.  The incumbent in this position is essential to providing management with expert knowledge on changes to business processes, and management practices for all processes involving the receipt of payments by the bureau both physically and electronically.

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

• Reconcile and deposit all electronic payments within 24 hours of receipt.  Process all in-house deposits upon receipt.  Monitor all deposits made both physically by the BCIL and through the web portal to identify deposits that are not in balance with FLAIR.  Analyze, research, and reconcile all BCIL deposits that are out of balance with the state accounting system. 
• Ensure that all credit card chargebacks are valid and that the payments have not been refunded or in the process of being refunded to the customer.  Process credit card chargebacks timely and accurately.  Conduct research of fiscal reports and records of deposits to monitor and resolve all credit card disputes filed with the BCIL from the merchant services vendor.  Track all activity for credit card disputes and the method of resolved outcome.  This requires that the incumbent be in communication with the customer, merchant service vendor, and internal business units.  Review and evaluate management practices as it relates to the handling and processing of remittances received by the bureau.
• Handle deposits where fees are collected by a department authorized vendor.  Serve as the back-up to the cashier when the primary cashier is out of the office.  Process all unassigned cash reports distributed to the Bureau.  Provide monthly fiscal analysis of all payments by payment method that provides a comparison trend using the same measurement period for the previous four years.  Provide accurate fiscal reports to management based on measurement trends and analysis and make recommendations and interpretations regarding solutions for business process improvements.    
• Monitor all payments activity for abnormalities and report such findings to the Manager and Bureau Chief.  Coordinate and receive approval from the board on chargeback payments and document all such actions.  Assist external and internal customers through research and intervene, as needed, to resolve deposit problems quickly and accurately.      
• Serve as backup validator in the Revenue unit. Maintain digital code book and assist Revenue Supervisor in review of profiler code books to ensure all information is up-to-date and mirrors the information and formatting as reflected in the primary code book. Conducts annual review on the code book to ensure that training documents are effective and accurate.
• Performs other related duties, as required.     

Knowledge, Skills & Abilities:

• Knowledge of state accounting laws and processes.
• Ability to research, understand and apply applicable state statutes an rules. 
• Skilled in the use of personal computer, Microsoft Office products and state accounting systems. 
• Ability to clearly communicate and make presentations, understand and adapt to various technical systems and system report ordering skills.

Minimum Requirements:

• Must have experience in researching   and resolving revenue related material; and
• Must be proficient in Microsoft Office Suite; and
• Must have a working knowledge of DBPR’s remittance depositing and allocation processes.

Position Notes:

• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.

The Benefits of Working for the State of Florida:

 “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
 
NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
 
Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

 
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 
 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.