OPERATIONS REVIEW SPECIALIST - 79019780

Requisition No: 858503 

Agency: Business and Professional Regulations

Working Title: OPERATIONS REVIEW SPECIALIST - 79019780

 Pay Plan: Career Service

Position Number: 79019780 

Salary:  $1,884.61 - $1,923.07 Biweekly 

Posting Closing Date: 08/19/2025 

Total Compensation Estimator Tool

DIVISION OF HOTELS & RESTAURANTS
Operations Review Specialist

Position Number: 79019780
Hiring Salary: $1,884.61 - $1,923.07 Biweekly

**INTERNAL AGENCY ADVERTISEMENT**

**You must be employed by the Department of Business and Professional Regulation to be considered**

The Work You Will Do

This position acts as a Customer Relations Technician for the Director’s Office. This is a highly responsible, highly technical position that works independently. The position requires a high degree of analytical skills, technical knowledge, substantial administrative and consultative work experience, professional discretion, and the ability to organize and implement the required procedures to ensure the appropriate handling of documents.

Customer Relations Technician duties include:

• Assisting with consumer complaints filed through the DBPR Portal and the division’s DHR.Info e-mailbox.
• Processing consumer complaints from the OnBase queue and assigning applicable complaints to the district offices. Responding appropriately to the complainant when an inspection is not warranted. Referring complaints not in the division's juridiction to other AHJs.

• Assisting with research and providing information to resolve constituent issues relative to the Division of Hotels and Restaurants.
• Responding to written and telephone inquiries from the general public, licensees, and other government agencies. 
• Assisting in handling, responding to, and fulfilling public records requests. 
• Assisting with management of the team’s various email inboxes.
• Preparing recommendations and written correspondence on technical issues as needed for the division.
• Preparing reports and correspondence using Microsoft Word & Excel.
• Performing research and responding to requests for Division of Hotels and Restaurants signature on Division of Alcoholic Beverages and Tobacco applications.
• Providing coverage of tasks when delegated staff is absent.
• Providing administrative support for the Office of the Director as needed.

This position will perform duties as a citation officer for the Bureau of Elevator Safety and be responsible for independently making decisions regarding issuing elevator citations. Receives telephone or email inquiries from state elevator inspectors wishing to issue a citation and conducts high level research in both Versa: Regulation and OnBase to verify if the subject of the proposed citation is currently unlicensed. Determines if a citation is the best option given the specific circumstances. Assists the Bureau of Elevator Safety compliance officer with citation data entry into Versa; Regulation, OnBase and Access programs, compliance mail-outs including invoices, final orders and fine letters, and indexing case document scans in OnBase.

Assists with division contracts, grants, and appropriated campaigns. Serves as a backup for the quarterly analysis of payments for the Hospitality Education Program School-To-Career Transition Program Grant.

Assists as needed with coordination of division’s advisory councils. Assists with correspondence and minutes relating to all Advisory Council meetings. Assists in the coordination and preparation of the itinerary for the chairperson of the Hotel and Restaurant Advisory Council and the Elevator Safety Technical Advisory Council. Prepares travel reimbursement for the advisory council members, special task force members and consultants. Drafts notices for the Division’s advisory councils to be published in the Florida Administrative Weekly. 

Performs special duties, assignments and other related work as required. Performs research, development and documentation of special projects and assignments. Assist team members with project tasks and responsibilities as appropriate. Enhance and maintain professional knowledge and competency.

Knowledge Skills and Abilities

Knowledge of laws, rules, policies, and procedures applicable to the Division of Hotels & Restaurants.  Skilled in the use of software and desktop hardware to enhance personal & organizational performance, (including Versa: Regulation, OnBase, Qlik, spreadsheet, word processing, scheduling, e-mail, licensing and internet applications and other technology required by the department).

Requires strong knowledge of department organization, functions, policies, rules and regulations, and Administrative Procedures Act (Chapter 120, F.S.) processes.

Ability to conduct fact-finding research. Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others. Ability to work independently.

Minimum Requirements

• Two years or more of food and lodging regulatory experience (inspections, licensing, compliance, plan review); and
• Two years or more of experience using DBPR Versa: Regulation and OnBase; and
• Two years or more of experience in customer service and creating professional written correspondence; and
• Two years or more of experience interpreting, and communicating state statutes and rules; and
• Two years or more of experience with Microsoft Office programs.

Applicant Note If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us. 

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.