OPERATIONS SERVICES MANAGER - SES - 76004699

Requisition No: 871884 

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS SERVICES MANAGER - SES - 76004699

 Pay Plan: SES

Position Number: 76004699 

Salary:  $55,000.08 Annually 

Posting Closing Date: 04/05/2026 

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF CREDENTIALING SERVICES

COMMUNITY OUTREACH UNIT 3 

*Selected Exempt Service (SES) Opportunity*

*Internal Opportunity - FLHSMV Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Adrianne Astudillo, (305) 921-8652, AdrianneAstudillo@flhsmv.gov

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 
 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan  

To learn more about FLHSMV and why it’s a great place to work, visit our website at:  flhsmv.gov/careers. 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!  

Duties and Responsibilities

This position is responsible for supervising the front-line customer service personnel within an assigned office or work unit.  Duties include scheduling member work assignments, ensuring proper service levels to our customers, and managing the community outreach operations of the FLOWmobiles in the assigned areas.

Knowledge, Skills, and Abilities

• Ability to oversee revenue management, monitor inventories, equipment and maintenance of the office.
• Ability to lead, delegate, motivate and supervise staff.
• Ability to plan, coordinate and direct community events.
• Ability to communicate effectively, both verbally and in writing.
• Ability to understand and apply laws, policies and procedures.
• Ability to prepare reports and correspondence.
• Ability to perform basic mathematical calculations.
• Ability to deal with the public in a tactful and courteous manner while using strong customer service skills.
• Ability to utilize problem solving techniques.
• Ability to establish effective working relationships with others.
• Ability to work independently with minimal supervision.
• Ability to analyze material from various performance measuring tools.
• Knowledge of personal computers, including Microsoft Word and Excel.
• Knowledge of state and federal laws related to Motorist Services
• Skill in planning, organizing and coordinating work assignments.
• Skill in driving an automobile.
• Ability to get in and out of low vehicles and high trucks/sport utility vehicles without assistance.
• Ability to assume operation of and/or immediately exit vehicle in an emergency situation

Preferred Qualifications
Preference will be given to candidates with the following:

• Two or more years in resolving customer problems and/or complaints
• Two or more years issuing drivers licenses or motor vehicle registrations
• One year of written correspondence

Job Related Requirements

• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• This position will be responsible for regularly working weekends and occasionally working nights. Occasional overnight travel will be required.
• Ability to lift, pull and push up to 50 lbs.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.     

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.