OPS ADMINISTRATIVE ASSISTANT II - 72901410

Requisition No: 877139 

Agency: Management Services

Working Title: OPS ADMINISTRATIVE ASSISTANT II - 72901410

 Pay Plan: Temp

Position Number: 72901410 

Salary:  $20.00 / Hour 

Posting Closing Date: 06/18/2026 

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OPS, Administrative Assistant ll
 Division of Telecommunications / Bureau of Customer Service
State of Florida Department of Management Services
This position is located in Tallahassee, FL

Position Overview and Responsibilities:

The primary functional activity and responsibility is to support DivTel’s administrative assistant with daily tasks for the Bureau of Engineering.  Specific responsibilities include, but are not limited to, the following:

• Assist in tracking Vendor Catalog updates
• Ensure SUNCOM Communication Services (SCS) Vendor (Admin, Operational and User) Guides are current
• Ensure vendor topology documentation is up to date
• Work with Service Delivery to track vendor closeout documentation
• Assist in tracking Vendor Annual Failover Testing
• Review, update, close SCS SUNCOM Incident Management System (SIMS) tickets
• Tracking SCS End of Life Equipment spreadsheets 
• Assist the team with additional duties as needed
• Tracking agency migrations
• Tracking Projects
• Assist with reports
• Assist with demo room activities 
• Assist with planning/coordinating retirement, holiday, and team-building events 
• Assist with property/inventory tasks 
• Assist the division office manager with administrative tasks as necessary 
• Straighten and maintain the copier rooms and director’s conference room

Knowledge, Skills, and Abilities:

• Experience with Microsoft Office programs (Excel, Word and Outlook).
• Knowledge of administrative principles and practices.
• Excellent organizational skills, and able to proofread and edit documents accordingly.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective communication.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to make decisions in a timely manner.
• Ability to prioritize workload.
• Ability to model behaviors of Accountability, Communication, Empowerment, Flexibility, Integrity, Teamwork.

Minimum Qualifications:

• A high school diploma or its equivalent and two years of secretarial or clerical work experience.
• College education or vocational/technical training in a related field can substitute for each year of the required experience.
• Ability to spend prolonged periods of time performing sedentary work, involving repetitive motion.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.