OPS BENEFITS CLERK - 72901344

Requisition No: 847096 

Agency: Management Services

Working Title: OPS BENEFITS CLERK - 72901344

 Pay Plan: Temp

Position Number: 72901344 

Salary:  17.00 Per Hour 

Posting Closing Date: 03/04/2025 

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Benefits Clerk - OPS

Division of State Group Insurance

Bureau of Contracts & Member Services

State of Florida Department of Management Services

This position is located in Tallahassee, FL

Position Overview and Responsibilities:

The Department is seeking a highly motivated professional to serve as a Benefits Clerk in the Member Services Unit. This position is essential to providing administrative support in a variety of Division projects and activities. The incumbent must possess a high degree of professionalism and will be required to exercise independent judgment in managing and coordinating a wide range of assignments and projects. The duties of this position require a high degree of confidentiality, accuracy, and adherence to timeframes.

General Responsibilities:

Specific responsibilities will include, but are not limited to, the following:

• Providing administrative support for e-mailing, mailing, faxing, copying, scanning, and filing documents.
• Imaging, filing, and long-term document storage for the Division.
• Managing the Division mail pick-up, logging, distributing.
• Serving as support for answering and assisting member calls to Division main telephone line.
• Maintaining complete and accurate record of calls received to the Division main telephone line via the DSGI Customer Service Tracker.
• Providing support with DSGI Help email, Weight and Diabetes Management email, and Open Enrollment email.
• Researching, gathering, and providing information on member eligibility, effective dates, and other data.
• Maintaining database/log of enrollment and eligibility appeals, assigns appeals, sends member appeal acknowledgement letter.
• Assisting with application processing for the Weight Management and Diabetes Management Pilot programs.
• Providing backup support for Open Enrollment.
• Identifying member complaint trends and recommends educational or communication strategies to mitigate future complaints and issues.
• Assisting with Medicare Secondary payer letters.
• Assisting with Medicare Advantage Prescription Drug (MA-PD) discrepancy reports.

Other Duties:

• Performs additional duties and projects assigned by management and provides cross-functional support to other DSGI work units for special projects and peak workload periods as required to support the Division’s operational needs.
• Provides prompt, professional, and courteous customer service in response to all inquiries and requests for information received by DSGI.

Knowledge, Skills, and Abilities:

• Knowledge of administrative office procedures and practices.
• Knowledge of human resources or employee benefits experience.
• Knowledge of using Microsoft Office, Word, Excel, and Outlook. 
• Knowledge of inputting data into computer systems and applications.
• Strong organizational skills.
• Professional attitude with the ability to perform in a small business environment.
• Ability to communicate effectively through verbal and written communication.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and in a team environment.
• Ability to plan, organize and coordinate work assignments so that deadlines are met.
• Ability to demonstrate appropriate, general, work expectations, such as:
  • Is punctual.
  • Use work time wisely.
  • Shows respect during meetings (e.g., limited sidebar conversations).
  • Follows agency and division security policies.
  • Informs supervisors of status/progress of work items and/or issues regularly.
  • Provides excellent customer service internally and externally.

Minimum Qualifications:

• High school diploma or higher from an educational institution
• One year of professional administrative and data processing experience.
• Knowledge of Microsoft Word, Excel, and Outlook.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Pedro Allende and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.