OPS CLERK - 76809244

Requisition No: 838004 

Agency: Highway Safety and Motor Vehicle

Working Title: OPS CLERK - 76809244

 Pay Plan: Temp

Position Number: 76809244 

Salary:  $18.00 Hourly 

Posting Closing Date: 10/02/2024 

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Records

Other Personal Services (OPS) Opportunity

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Allison Welborn; 850-617-2627

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits Include

• State of Florida 401(a) FICA Alternative Plan*
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

Duties and Responsibilities

This position monitors and provides procedural support to coding staff of the Bureau of Records Uniform Traffic Citation (UTC) Coding Unit. This support includes tasks related to the agency's participation in the State-to-State (S2S) Driver History Record (DHR} program. The incumbent in this position will receive phone calls and email inquiries, research, respond, and update information related to driver license and driver history using various sources. The position will be responsible for drafting, understanding, applying, and providing appropriate feedback on established guidelines and procedures to carry out these tasks.

Knowledge, Skills & Abilities

• Skill in collecting, reviewing, verifying, and analyzing data.
• Ability to be detail oriented.
• Ability to provide excellent customer service.
• Communicate effectively and professionally with customers and others verbally and in writing to include efficiently communicating ideas and facts to individuals or groups.
• Ability to utilize good problem-solving techniques and make independent sound decisions.
• Ability to multi-task, plan, organize and coordinate work assignments.
• Ability to identify and evaluate functional and infrastructure requirements and make recommendations relating to the improvement of daily operations.
• Ability to work independently or in a group.

Preferred Qualifications

• Professional work experience providing customer service.
• Professional work experience using Microsoft Word, and Outlook.
• Professional work experience planning, organizing, and coordinating work assignments.
• Professional work experience resolving problems.

Job Related Requirements

• This position will be working a minimum of 25 hours up to a maximum of 29 hours per week.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.