OPS COMMISSION DEPUTY CLERK II - 40099910

Requisition No: 843997 

Agency: Commerce

Working Title: OPS COMMISSION DEPUTY CLERK II - 40099910

 Pay Plan: Temp

Position Number: 40099910 

Salary:  $19.25 Hourly 

Posting Closing Date: 01/20/2025 

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Our Organization and Mission:

The Reemployment Assistance Appeals Commission, also referred to as RAAC or the Commission, is the quasi-judicial administrative appellate body responsible for reviewing contested decisions of FloridaCommerce reemployment assistance appeals referees. The Commission is comprised of a Chairman and two Commissioners, each appointed by the Governor, and confirmed by the Senate, and is 100% federally funded. The Commission is housed within the FloridaCommerce, however, it operates as an independent review body.

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

This is a highly responsible position in the Reemployment Assistance Appeals Commission.  As an OPS Commission Deputy Clerk II, you will assist in the Clerk’s Unit with data entry, customer service functions, setting up new appeals (“docketing”), issuing orders, and processing correspondence.  You must be capable of exercising a high degree of independent judgment and discretion in performing these duties.

The Difference You Will Make:

You will impact the citizens of Florida by assisting the Reemployment Assistance Appeals Commission with its ultimate goal of meeting state and federal timeliness requirements. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:  

The Reemployment Assistance Appeals Commission is located at 1211 Governors Square Blvd, Suite 300, Tallahassee, Florida 32301. This is an on-site position.

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Pay:  $19.25 Hourly

Your Specific Responsibilities:

• Review appeal case documents and enter data into the Commission’s database.

• Assist with customer service functions, which include answering the Commission’s main telephone line and independently providing responses to general questions regarding policies and procedures involved in the Commission's appellate work, provide status updates of cases pending before the Commission, and routing calls appropriately if a phone call requires a response from the legal staff or court unit. 

• Receive visitors and assist the Executive Assistant and Commission Clerk with office management by ensuring all visitors sign into the visitor log and are identified appropriately, inform management of any scheduled maintenance or visits, and prepare conference room for meetings and events.
• Receive and process incoming documents (including mail, internet appeals, and faxes) for the Commission. Ensure that the receiving date of incoming mail (including faxes) is accurate and that all mail and faxes are routed immediately for handling by the appropriate section. Maintain applicable incoming document and workload logs.  

• Assist delivery personnel regarding items being delivered or picked up and provide information regarding maintenance issues for repair personnel.  Notify the Administrative Assistant Ill (purchasing agent for the Commission) and other appropriate personnel when shipments are received.

• Assist attorneys, court clerks, and deputy clerks with mailing outgoing correspondence, orders, letters, records, and other filings.

• Assist Docketing Clerks and Correspondence Clerk by performing introductory research to accurately route incoming appeals or other requests and provide initial responses to appellant’s requests. Provide clerical support related to researching appeals, and routing correspondence for review by the Chief Commission Deputy Clerk and Commission Clerk.

• Perform other similar duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to accurately read, evaluate, analyze, and enter data.
• Ability to provide friendly and efficient customer service.
• Ability to adjust to changing priorities or environments quickly.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of correct spelling, punctuation, and grammar usage.
• Knowledge of legal terminology.
• Knowledge of office management systems, procedures, and equipment.
• Ability to process information using multiple computer systems.
• Ability to perform repetitive work for extended periods of time.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to exercise discretion and confidentiality in handling matters before the Commission.
• Working knowledge of Microsoft Outlook and Microsoft Word.
• Working knowledge of Adobe Acrobat Pro or similar software.
• Ability to proofread for accuracy.
• Ability to handle multiple tasks simultaneously.
• Ability to work independently.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Commission.
• A high school diploma or its equivalent and two years of office work experience, clerical experience, customer service experience, or similar experience. College education can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.