OPS Call Taker - 77909162

Requisition No: 831753 

Agency: Florida Fish and Wildlife Conservation Commission

Working Title: OPS Call Taker - 77909162

 Pay Plan: Temp

Position Number: 77909162 

Salary:  $17.00 Hourly 

Posting Closing Date: 07/04/2024 

Total Compensation Estimator Tool

FLORIDA FISH & WILDLIFE CONSERVATION COMMISSION

DIVISION OF LAW ENFORCEMENT

TECHNOLOGY & COMMUNICATION SERVICES SECTION

TALLAHASSEE REGIONAL COMMUNICATIONS CENTER

OPS CALL TAKER

LEON COUNTY / POSITION NUMBER 77909162

Do you want to be part of FWC’s elite Division of Law Enforcement?

Are you looking for a professional career within the first responder community?

Multiple opportunities for career advancement, paid training, and State Certification are only some of the options we offer.

Challenge yourself and apply today, you won’t be disappointed.

WHAT IS THE FWC?

The Florida Fish and Wildlife Conservation Commission (FWC) is a constitutional state agency entrusted with conserving fish and wildlife resources for their long-term well-being and the benefit of the people. The FWC Division of Law Enforcement protects Florida’s natural resources and people through proactive and responsive law enforcement services. FWC Officers are state law enforcement police officers who are also dually certified as National Oceanic and Atmospheric Administration, and United States Fish and Wildlife Service federal officers that can enforce federal laws pertaining to national marine fishery and federal fish / wildlife violations.   FWC’s Division of Law Enforcement is the leading conservation law enforcement agency in the nation, set apart by strategic vision, clear missions, strong leadership, and a professional officer Corp.

WHAT IS AN FWC CALL-TAKER?

An OPS Call Taker, functions as a support position to our radio-dispatch personnel. The position is up to 40 hours per week and offers a flexible work schedule that may include nights, weekends, or holidays. Call-Takers receive, process and disseminate emergency and non-emergency information to/from citizens, general public, police agencies, fire departments, EMS services, etc.

Tasks performed by the Call-Taker include but are not limited to:

• Soliciting pertinent information while utilizing standard protocols, e.g., location, phone number, type of routine or emergency incident from caller and then forward call to appropriate dispatch personnel.
• Updating computer aided dispatch (CAD) system throughout phone call following departmental protocols.
• Relaying calls to dispatchers regarding emergency services needed which may require notifying EMS, partnering law enforcement, fire, or other first responders.
• Utilizing CAD system in tracking first responders, gathering pertinent and accurate information for relaying to appropriate emergency personnel.
• Monitoring radio communications for documentation updates throughout the emergency.
• Perform miscellaneous clerical duties as needed.

WHY SHOULD I APPLY?

Do you want to earn a good salary, secure benefits, and plan for your retirement?

• On-the-job training while working towards professional certification
• Opportunities for advancement
• Potential to move into a duty officer position
• Health Insurance Options
• Access to the Employee Assistance Program

You will be given an exceptional opportunity to gain experience in being considered for a Duty Officer (dispatcher) position, Law Enforcement Officer, or for one of FWC’s partnering divisions such as Hunting and Game Management, Habitat and Species Conservation, Fish and Wildlife Research Institute, Freshwater Fisheries Management, or Marine Fisheries Management positions.

Become a part of the team of professional Duty Officers (dispatchers) who work cohesively in the Regional Communication Center (RCC).  FWC Communications staff also work in unison with statewide RCCs to form a close bond that bolsters a family friendly environment while cultivating a positive and welcoming workplace culture.

A rewarding career that can make a difference in public safety, resource protection, and conservation. This is a unique and challenging position requiring quick thinking, teamwork, and the ability to remain calm and professional while responding to stressful situations and emotionally charged individuals.

PAY

$17/Hour (up to 40 hours/per week)

Position Incentives Include:

• Professional Certification and on-the-job training
• Opportunities for advancement such as
  • Duty Officer (Dispatcher)
  • Communications Training Officer (CTO)
  • Career Development Plan
  • Duty Officer Supervisor
  • Regional Communications Center Management

NOTICE:

Applicants, including qualified veterans seeking veteran's preference: Due to FDLE CJIS security requirements regarding FCIC/NCIC access, candidates/veterans selected for consideration must successfully pass a preliminary level-1 background check prior to participating in the required Public-Safety Dispatcher/Call Taker Pre-employment testing. Applicants that pass the pre-determined test scoring criteria will be invited to participate in a verbal assessment and interview.   

Minimum Qualifications:

1. Must be willing to work rotating shifts including nights, weekends, and holidays.
2. Must be willing to be called in to work during staff shortages, special details or emergency situations and be onsite within the hour.
3. Must be proficient in Microsoft Word, Excel, and Outlook.
4. Type a minimum of 35 correct words per minute.
5. Employee must obtain CJIS certification within first six months of employment. 
6. Pass a level 2 background check.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.