OPS Education & LMS Administrator - 31902270

Requisition No: 882318 

Agency: Division of Emergency Management

Working Title: OPS Education & LMS Administrator - 31902270

 Pay Plan: Temp

Position Number: 31902270 

Salary:  $30.00/hour 

Posting Closing Date: 09/04/2026 

Total Compensation Estimator Tool

Education and Learning Management System Administrator

Bureau of Response

Florida Division of Emergency Management

This position is located in Tallahassee, FL

The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies.

FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hour a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate, and communicate with our community stakeholders for a resilient Florida”, along with our vision of “Leading the Profession in building prepared and resilient communities”.

Position Overview and Responsibilities:

This position will serve as the Education and Learning Management System Administrator for the Bureau of Response and is responsible for managing routine administrative duties in Florida’s Learning Exchange (FLEX), the education and learning management system used by the Florida Division of Emergency Management (FDEM). The general duties of this position will include monitoring and resolving support cases, assisting with enrollment, student transcripts, course evaluations, and any other routine administrative duties within the software. The incumbent will work with instructors and content developers to get courses uploaded into FLEX. This role requires a working knowledge of education and learning management systems, particularly Genius and Canvas.

The duties and responsibilities for this position include, but are not limited to, the following:

• Manage learner profiles and data in FLEX.
• Triage support cases submitted through the Help Desk.
• Work with instructors and content developers to upload new courses into FLEX.
• Track upcoming courses and create course sections in FLEX.
• Act as the main point of contact for both Genius and Canvas, working with representatives to solve any technical issues with the platform.
• Act as a subject matter expert for FLEX training materials and work with the Training Program Specialist to create job aids and trainings on FLEX.
• Assign and manage user roles in FLEX.
• Perform other administrative duties as assigned.

In response to emergency events, FDEM employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including nights, weekends, and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.

Knowledge, Skills, and Abilities:

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of state, local, and federal responsibilities during disasters and the roles of the State Emergency Operations Center.
• Familiarity with education management software (EMS) and learning management software (LMS), particularly Genius and Canvas.
• Ability to learn quickly through hands-on experience.
• Skill in maintaining multiple documents and projects and meeting deadlines.
• Skill in collecting, reviewing, and summarizing.
• Ability to work within a high-speed environment.
• Ability to troubleshoot computer software problems.
• Ability to convey complex information in a clear and concise manner.
• Skill in maintaining multiple documents and projects and meeting deadlines.
• Skill in collecting, reviewing, and summarizing information with computer software.
• Ability to communicate effectively, orally, and in writing.
• Skill in operating computer programs such as Word, Excel, PowerPoint, editing and publishing software.
• Ability to conduct internet research.
• Ability to work both independently and in a team environment.
• Ability to work non-traditional hours and travel and/or work in a field environment during disaster conditions when necessary.

Minimum Qualifications:

• A minimum of two years’ experience in Learning Management Systems (LMS) Administration, Information Technology, or a related field. A post-secondary degree from an accredited institution in Education, Instructional Design, Computer Science, or a related field, may substitute for the experience on a year-for-year basis.
• Valid driver’s license.

Special Notes:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Division of Emergency Management is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. The Division appreciates the service and sacrifices made by veterans and their family members. Further, FDEM recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce.

The Division of Emergency Management is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FDEM Human Resources Office at (850) 815-4177. FDEM requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. 

Successful completion of background screening will be required for this position. 

The State of Florida and the Division of Emergency Management participate in E-Verify. This federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

In response to emergency events, Division of Emergency Management employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.