OPS GOVERNMENT OPERATIONS CONS I - 65650145

Requisition No: 841977 

Agency: Elder Affairs

Working Title: OPS GOVERNMENT OPERATIONS CONS I - 65650145

 Pay Plan: Temp

Position Number: 65650145 

Salary:  $15.00-$20.00 HOURLY 

Posting Closing Date: 12/09/2024 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

DIVISION OF ELDER OPPORTUNITIES

*****OPEN COMPETITIVE*****

ATTENTION CANDIDATES

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 

• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement: To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well.  If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK:

The Department of Elder Affairs is in the Southwood Office complex in Tallahassee, Florida’s Capital City.  Lined with rolling hills, oak trees, and canopied roads Tallahassee combines traditional charm with a modern pace of life. Home to two major universities, Tallahassee has a vibrant art and music scene, stately gardens, as well as a vast number of nature trails for those who love the outdoors.  Tallahassee is a highly desirable location for both those seeking their first job and those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you are on the career ladder. For more information about Tallahassee, please visit:  https://www.talchamber.com/visit-tallahassee/.

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• Participation in state group insurance (must meet eligibility requirements*).  For more details consult with People First at 877-562-7287 or go to:  https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees
• Participation in the Florida Deferred Compensation Plan (457b).  (For additional details and online enrollment visit MyFloridaDeferredComp.com)
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).  (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)
• Flexible Spending Accounts

*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

DUTIES AND RESPONSIBILITIES:

• This is a highly responsible position that works under the guidance of the Division of Elder Opportunities Director, as a Hope Special Projects Coordinator.
• Duties and Responsibilities include but are not limited to the following:
• Develop and maintain significant knowledge of Elder Opportunities programs, policies,
• and programmatic requirements.
• Establish, facilitate, or participate in the implementation of new programs. Conducts research of comparable programs nationwide or internationally for effectiveness, potential challenges, and impact of program implementation.
• Assists with the development of policy and procedures; develops plans for and ensures their effective implementation and continuous quality improvement.
• Performs activities to ensure program compliance with federal, state, and local requirements. Provides policy interpretation.
• Develops and deliver training or technical assistance.
• Prepare statistical reports as requested or following prescribed guidelines.
• Advises the Director on statewide operational problems and issues impacting the effectiveness of programs. Make appropriate recommendations.
• Facilitates and participates in inter-agency and intra-agency work groups, meetings, and coordinates information exchange for participants, and identifies subject matter experts as needed to benefit work group.
• Manages all aspects of any Hope – Pathway to Purpose Special Events.
• Research program and service delivery issues for leadership to assist in developing policies, answering legislative requests, and special initiatives.
• Participates in pilot/special projects, which involve collaborative efforts to improve assessment and delivery of services.
• Oversees the Hope Florida – Pathway to Purpose initiative and team within the Department in relation to other sister agencies.   Plans, organizes, manages, and participates in conferences, institutes, committees, and other meetings for the promotion of the Hope Florida mission. Analyzes monthly financial status reports, grant summary reports, monthly performance reports, data progress reports, management reports, and other relevant documents to ensure the proper and accurate reporting of bureau financial and programmatic data. Identifying and maintaining a working knowledge of available community resources, in conjunction with the Community Development Administrators and Community Partner Liaisons. Serves as a Hope Navigator and is responsible for helping customers who are in crisis navigate through self-identified barriers, that are preventing them from meeting their immediate needs.  The Hope Navigator assists the customer by connecting them to partners and available resources, to address the customer’s immediate needs. 
• Document all pertinent information and ensure that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the Unite Us, Hope Client Directory, and Correspondence Tracking data tracking systems accurately and timely. Provides follow-up and monitors connections to service delivery. Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Maintains frequent communication with Hope Florida customers, reassesses needs, and completes additional referrals and updates to the care plan if needed. Acting as a Hope Navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals.   
• Completes the weekly Executive Office of the Governor (EOG) Hope Report.
• One goal of the Hope Special Projects Coordinator is to seek out community opportunities with diverse civic, public, private, and organizational groups of any size to present educational presentations about Hope Florida Pathway to Purpose, and the role that Hope Heroes serve seniors and their families and caregivers. The Special Projects Coordinator should strive to increase community awareness of how Hope FL Pathway to Purpose can assist individuals.
• The Special Projects Coordinator is responsible for overseeing and coordinating disaster deployment efforts statewide and carries out the duties as outlined in the policies of the DOEA Disaster Response Team (DDRT) when activated.
• Performs other duties as assigned.
• Attendance is an essential function of this position.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Ability to communicate effectively with others, utilizing active listening, information gathering, organizational skills, critical thinking, time management, problem identification, and resolution. Possess strong written and oral communication skills, using correct grammar, punctuation, and spelling. Detail-oriented and able to enter data accurately into a computerized system.
• Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
• Ability to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, FLAIR, OneDrive, SharePoint, Adobe and Adobe Pro, and other internal and external platforms and Department operational systems used in the day-to-day activities of Elder Rights.
• Ability to demonstrate a professional and courteous demeanor. Ability to establish and maintain cooperative working relationships with the public and staff. Ability to work independently and with teams at the unit and agency where appropriate.
• Ability to review, analyze, and evaluate data and process travel documents.
• Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
• Willing and able to follow written and oral directions and instructions from management; carry out the directives of people with duly delegated authority; constructively resolve any differences with management; and accept and abide by management’s direction and decisions.

REQUIREMENTS:

• Florida Driver’s License.
• FCCM Certification is preferred.

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.