OPS Help Desk Analyst - 31902515

Requisition No: 878179 

Agency: Division of Emergency Management

Working Title: OPS Help Desk Analyst - 31902515

 Pay Plan: Temp

Position Number: 31902515 

Salary:  $23.00/Hour 

Posting Closing Date: 07/07/2026 

Total Compensation Estimator Tool

Help Desk Analyst - OPS

Office of Information Technology & Management

Florida Division of Emergency Management

This position is located in Tallahassee, FL

The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies.

FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hour a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate, and communicate with our community stakeholders for a resilient Florida”, along with our vision of “Leading the Profession in building prepared and resilient communities”.

Position Overview and Responsibilities:

This position serves as an OPS Help Desk Analyst in the Office of Information Technology & Management. Duties include, but are not limited to:

• Serve as first point of contact for computer users seeking technical assistance via ticketing system, email, phone, or personal contact.
• Perform troubleshooting remotely, or in-person, to determine and apply the best solution for the situation.
• Consult with Helpdesk Team Lead to assist with complex or unfamiliar issues.
• Record issues and resolutions in Helpdesk ticketing system.
• Install and configure computer hardware, software, operating systems, printers, and scanners.
• Travel to remote sites and provide IT support as part of SERT.
• Issue and receive IT equipment and complete required documentation.
• Support FDEM IT inventory requirements.
• Monitor a state-issued cell phone at all times.
• Respond to emergency activations and any other IT related matter which may arise during non-scheduled work hours.
• Work overtime, night shift, and weekends as necessary.
• Perform other tasks as assigned.

In response to emergency events, FDEM employees may be required to work irregular hours, to work more than eight hours per day, to work extended periods (including nights, weekends, and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description.  Employees must be able to deploy to emergency sites with limited advance notice.

Shifts are 8 hours per day, 5 days a week during “blue sky.” Shifts can be upwards of 14 hours a day, 7 days a week during “grey sky” events. There is NO telecommuting option. ALL work is done on-site, unless otherwise specified by management.

Knowledge, Skills, and Abilities:

• Familiarity with IT Helpdesk environment.
• Reasonable understanding of computer hardware, software, and operating systems, whether through self-study, education, or personal experience. 
• Ability to troubleshoot and resolve computer and printer issues.
• Possess networking and server troubleshooting skills.
• Tech savvy with knowledge of office automation hardware and software, including computer operating systems, and productivity software.
• Customer-oriented with good communication skills.
• Self-starter without need for constant supervision.
• Ability to prioritize, meet deadlines, and an eye for detail.

Minimum Qualifications:

• Valid driver’s license.
• Proficiency in computer technology, either through education, self-study, or hands-on experience (e.g., home labs, personal projects, or tech hobbies).
• Ability to lift up to 50 lbs.
• Ability and willingness to obtain any required certifications.

Special Notes:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

FDEM is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. FDEM appreciates the service and sacrifices made by veterans and their family members and recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce.

FDEM is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FDEM Human Resources Office at (850) 815-4177. FDEM requests applicants notify the Human Resources Office in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act.

Successful completion of background screening will be required for this position.

The State of Florida and FDEM participate in E-Verify. This federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

In response to emergency events, FDEM employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including nights, weekends, and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.