OPS INFORMATION TECHNOLOGY ANALYST - 37940211

Requisition No: 857183 

Agency: Environmental Protection

Working Title: OPS INFORMATION TECHNOLOGY ANALYST - 37940211

 Pay Plan: Temp

Position Number: 37940211 

Salary:  $30.00 - $32.00 Hourly (32 Hours Weekly) 

Posting Closing Date: 08/06/2025 

Total Compensation Estimator Tool

OPS Systems Project Analyst

State of Florida

Department of Environmental Protection

Anticipated Vacancy

This is an onsite position in Tallahassee, Florida.

Position Overview and Responsibilities:

DEP’s Office of Technology and Information Services (OTIS) is currently recruiting for an OPS Information Technology Analyst.  This is a part-time (32 hours weekly) position.

The incumbent of this position is responsible for technical support in accounts management and account modifications in Active Directory, Exchange Online, and enterprise network file shares. This includes creating, disabling, re-enabling, restoring and otherwise maintaining user accounts and security groups, when needed.

This position is responsible for escalating potential security issues related to user accounts and fully supports the efforts of the agency’s Information Technology Strategic Plan.  The incumbent must demonstrate strong relationship and interpersonal skills in working with program staff and the vendor community.

The employee is expected to identify and meet the needs of customers in order to provide excellent customer service.  The employee should be helpful, cooperative, polite, respectful and concerned at all times in the interactions with customers when representing the Department or the State.  This position serves as a customer service representative on behalf of this division when interacting with customers through all communication media, as well as when responding to incident/request service desk services.

The primary duties of this position include:

• Support all file share and/or NTFS permission tickets and tasks, including those associated with new hires and transfers. Permissions should be modified via security groups only, not by directly granting permissions to users.
• Manually create Active Directory accounts.
• Add and remove users from Active Directory security groups and distribution lists upon service request.
• Modify object fields in Active Directory upon service request.
• Manage Florida Digital Service user accounts in DEP's Active Directory upon service request.
• Create new security groups upon service request.
• Delete stale service accounts upon service request.
• Delete computers from the domain, upon service request.
• Re-enable/restore accounts upon service request.
• Assist with troubleshooting Service Desk tools.
• Modify usernames and email addresses when needed (e.g., to remove a middle initial "X" when not needed).
• Create email aliases upon service request.
• Create and modify shared mailboxes upon service request.
• Troubleshoot and resolve mailbox issues.
• Restore old/historical emails upon service request.
• Create and modify resource rooms upon service request.
• Grant OneDrive access upon service request.
• Maintain owners for all shared mailboxes, security groups, distribution lists, and service accounts.
• Run daily reports using the agency’s enterprise data visualization tool.
• Perform ad hoc reporting of AD environment. 
• Update and administer asset management software needed.
• Administer Office365 G3 and Adobe licenses as needed.
• Serve as a backup for tracking MiFis and air cards, including assisting with activation.
• Enable, modify, and troubleshoot DEP Statewide Travel Management Systems accounts.
• Administer the agency’s mass notification system.
• Provide superior customer service.
• Advise the Customer Support Services Program Administrator on issues pertaining to licenses, Active Directory, Exchange Online, the agency’s mass notification system, the Statewide Travel Management System, scripting, and other technical areas as appropriate.

The incumbent must:

• maintain a working knowledge of established policies, procedures, and directives necessary to accomplish assignments and responsibilities;
• maintain a central filing system supporting assigned functions, duties and responsibilities using effective organizational and filing methods that provide opportunity for knowledge transfer;
• maintain proficiency in the use of office equipment, software applications, technical writing and a working knowledge of established policies, procedures, and directives necessary to accomplish daily assignments and responsibilities;
• perform related tasks as requested; and
• have experience working in an IT ticketing environment.

On site attendance at the DEP offices in Tallahassee is an essential requirement of the position.

Required Knowledge, Skills, and Abilities:

• Knowledge of scripting languages such as PowerShell.
• Knowledge of client-server architecture.
• Knowledge of problem-solving techniques.
• Knowledge of asset management best practices.
• Knowledge of LDAP.
• Knowledge of best practices in IT systems governance.
• Knowledge of principles of IT service management (ITSM).
• Skill in creating accounts and assigning permissions.
• Skill in troubleshooting and resolving mailbox and calendar issues.
• Skill in logical and deductive reasoning.
• Skill in communicating complex IT problems and solutions in simple, easily understood terms.
• Ability to process information logically and solve problems.
• Ability to analyze and troubleshoot networked systems.
• Ability to work as part of a team.
• Ability to read and write complex PowerShell scripts.
• Ability to administer Office365 licenses.
• Ability to use an ITSM to receive and process work and communicate with internal division partners, stakeholders, and internal and external customers.

Minimum Qualifications: 

• Experience with asset management best practices.
• Knowledge of scripting languages such as PowerShell, including the ability to read and write complex PowerShell scripts. 
• Experience in creating accounts and assigning permissions, as well as troubleshooting and resolving mailbox and calendar issues.
• Knowledge of client-server architecture, including the ability to analyze and troubleshoot networked systems.
• Knowledge of best practices in IT systems governance.
• Knowledge of principles of IT service management (ITSM).

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Pay:

$30 - $32 / Hourly (This position is part-time – 32 hours weekly.)

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

How You Will Grow:

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.  Examples of certifications recently earned by staff include, but are not limited to:

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

Where You Will Work: 

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s benefits package for eligible OPS employees includes: 

• Participation in state group insurance (must meet eligibility requirements*).  
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan, for more information, please visit Corebridge Financial).
• Flexible Spending Accounts;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

Special Notes:

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@FloridaDEP.gov

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.