OPS Insurance Specialist II

Requisition No: 851157 

Agency: Financial Services

Working Title: OPS Insurance Specialist II

 Pay Plan: Temp

Position Number: 43524001 

Salary:  $17.39 per hour 

Posting Closing Date: 04/23/2025 

Total Compensation Estimator Tool

***OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY***

DIVISION: CONSUMER SERVICES

BUREAU: CONSUMER ASSISTANCE

CITY: TALLAHASSEE

COUNTY: LEON

SPECIAL NOTES:

A high school diploma or equivalent is required.

Additional requirement:

• Skill in the use of Microsoft Office programs, specifically Word, Excel, and Outlook.

Preference:

• Applicants who are fluent in English and Spanish (oral and written). 

In the event of a natural disaster, may be required to serve as a First Responder for the Department to help carry out DFS responsibilities. This could entail traveling for a period of up to 7 – 10 days and working extended hours during this time.

This position requires a security background check, including fingerprint as a condition of employment. 

This position will start at the non-negotiable salary of $17.39 per hour

Employees of the Department of Financial Services are paid on a monthly pay cycle. 

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. 

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE,

• Skill in use of personal computers
• Skill in use of WORD
• Skill in use of Service Point System
• Ability to communicate effectively orally and in writing
• Ability to review and resolve insurance complaints
• Ability to work with others

BRIEF DESCRIPTION OF DUTIES:

Responsible for forwarding incoming correspondence on existing and new service request files received via the Department’s multiple Inboxes. Responsible for the creation of new service request files in Service Point from email requests received via the Department’s multiple Inboxes.  Responsible for processing incoming emails that are not routed to the correct Service Request file. Answer calls received on the Division telephone line. Communicates clearly and effectively by telephone, personal contact, or correspondence with the consumer, insurance company or other stakeholder.

Scans and enters copies of paid invoices, checks, and refunds into ServicePoint. Creates, updates, and maintains Neutral Evaluator and Mediator records in computer databases, provides reports, and performs special research assignments related to these individuals.

Responsible for processing incoming postal mail received for the Division.

The incumbent in this position is a member of the DFS disaster response team and in that capacity may be required, on short notice, to perform duties in support of disaster relief efforts.  Performs other related duties and responsibilities as directed by Supervisor.

Other duties and responsibilities as assigned by supervisor.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the   State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.