OPS OFFICE AUTOMATION SPECIALIST I - 65650206

Requisition No: 869854 

Agency: Elder Affairs

Working Title: OPS OFFICE AUTOMATION SPECIALIST I - 65650206

 Pay Plan: Temp

Position Number: 65650206 

Salary:  $15.00-$17.00 HOURLY 

Posting Closing Date: 02/14/2026 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

BUREAU OF INFORMATION TECHNOLOGY

*****OPEN COMPETITIVE*****

POSITION OVERVIEW AND RESPONSIBILITIES:

This entry-level position serves as a Desktop Support Point of Contact for Department for Elder Affairs’ headquarters and field office staff.  Limited support, in the form of password resets, is provided to Area Agencies on Aging and service providers’ staff. Responsibilities include but are not limited to:

PAY:

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $17.00, hourly.

DUTIES AND RESPONSIBILITIES:

Duties and Responsibilities include but are not limited to the following:

• Primary monitor of the Desktop Support telephone line and voicemail;
• Primary monitor of the Desktop Support email account – create tickets from submitted requests, route emails to the appropriate IT support staff, initiate On/Off-Boarding tasks based on Memos to Hire and Personnel Action Reports;
• Receive and create service requests for hardware, software, applications, peripherals, and network connectivity for in-office and mobile staff;
• Receive, create, and resolve service requests for password resets for in-office and mobile staff;
• Escalate incidents, when necessary, to maintain service level expectations;
• Develop and/or maintain supportive documentation for future use by other members of the Enterprise Systems Support team and other Information Technology staff;
• Provide assistance (as necessary) with tasks related to inventory, surplus, and destruction of electronic equipment;
• Effectively demonstrate commitment to the Enterprise Systems Support team by engaging in open communication, sharing job and task knowledge with team members, taking initiative to help resolve recurring issues, working productively, and maintaining a high quality of work; 
• Create value to the agency by providing excellent customer service demonstrated through courteous interaction, decrease in team response time, and decrease in call duration;
• Ability to lift and/or move up to 50 pounds.
• Perform other duties and tasks, assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to handle telephone calls in a courteous and effective manner.
• Proficiency in Microsoft Office Suite and Windows.
• Ability to communicate effectively both orally and in writing.
• Ability to operate general office equipment.
• Ability to deal effectively with people.
• Ability to perform basic arithmetic calculations.
• Ability to make independent decisions.
• Ability to establish and maintain effective working relationships with others.
• Apply the policies, procedures, and programs governing the agency.
• Ability to communicate with others to obtain and verify information.
• Ability to analyze and interpret written, numerical, and verbal data from various sources.
• Ability to type and prepare reports and memoranda accurately and timely.
• Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies.
• Ability to read, understand, and apply regulations, and policy directives

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

Participation in state group insurance (must meet eligibility requirements*).  For more details consult with People First at 877-562-7287 or go to:  https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees

Participation in the Florida Deferred Compensation Plan (457b).  (For additional details and online enrollment visit MyFloridaDeferredComp.com)

State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).  (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)

Flexible Spending Accounts

*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

Include supervisor names and phone numbers of all periods of employment.

Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.

Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  

It is unacceptable to use the statement “See Resume” in place of entering work history.

Periods of employment should be entered with the most recent/current listed first.

If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 

If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).

If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.

All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.