OPS OFFICE AUTOMATION SPECIALIST II - 64858258

Requisition No: 842030 

Agency: Department of Health

Working Title: OPS OFFICE AUTOMATION SPECIALIST II - 64858258

 Pay Plan: Temp

Position Number: 64858258 

Salary:  $20/hr 

Posting Closing Date: 12/25/2024 

Total Compensation Estimator Tool

JOB Title: OPS Office Automation Specialist II

FLORIDA DEPARTMENT OF HEALTH

The Florida Department of Health (DOH) is seeking a creative, organized, flexible, and motivated individual to become an essential member of the Division of Public Health Statistics and Performance Management as an OPS Office Automation Specialist II. This position is a technical position which serves as the central point of contact for the Division of Public Health Statistics and Performance Management’s (PHSPM) IT Help Desk. The incumbent is responsible for providing computer and application support to all Division staff.

Your Specific Responsibilities:

The successful incumbent will be responsible for the following:

• Answer, document, and triage help desk calls, emails, and instant messages as the initial point of contact for the IT Help Desk Call Center.
• Process initial basic user account provisioning and rights assignments to DOH’s Active Directory and TRAIN learning systems, enact rights assignment changes as required, and decommission accounts upon staff departure.
• Perform basic issue resolution for reoccurring and simple requests (i.e., password resets, account unlocks, device connectivity) which may be accomplished without leaving the Call Center unattended.
• Triage other requests to appropriate service level tiers and refer them to the appropriate, assigned team members.
• Maintain current and accurate “Tier 0” online self-service resources for PHSPM staff.
• Document and maintain IT Help Desk knowledge repository (i.e., service catalog, training, customer journey maps, process library, configuration library, policies, white papers).
• Assist and train users on general computer and software use.
• Maintain and track loaner equipment for the Division, issuing devices upon request and ensuring devices are configured according to current standards, versions and protocols.
• Provide replacement peripherals (i.e., mice, keyboards, webcams, cabling) as needed, tracking use and deployment for budgeting.
• Maintain software and hardware inventory logs for the IT Help Desk and assist in annual IT inventory process.
• Assist in team projects, improvement initiatives, and processes as needed.
• Record, in compliance with guidelines and supporting policy, all data and reports, including but not limited to time and attendance, activity records, mileage, report cards, etc.
• Perform related functions as deemed necessary by immediate supervisor.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles, practices, and techniques of computer programming and systems design.
• Knowledge of computer operations, systems, and procedures.
• Knowledge of project control and cost estimating techniques.
• Knowledge of computer programming languages.
• Knowledge of data processing flow charting techniques.
• Knowledge of data base structures and theories.
• Knowledge of current data base technologies.
• Ability to identify and define user task needs.
• Ability to process information logically.
• Ability to conduct short range and long-range project planning studies.
• Ability to perform mathematical calculations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate technical information effectively.
• Ability to establish and maintain working relationships.
• Skilled in working effectively with the public.
• Skilled in effective methods of communication.
• Ability to organize files and other records.
• Ability to review data for accuracy and completeness.
• Skill and ability to alphabetize and file.
• Ability and knowledge to perform mathematical calculations.
• Knowledge of computer systems.

Required Qualifications:

• Experience in troubleshooting and providing technical support
• Knowledge of and experience in the use of Microsoft Office suite

Preferred Qualifications:

• Experience working in a service desk environment

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

4052 Bald Cypress Way

Tallahassee, FL 32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.