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Date: Dec 7, 2019

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 73230 

Agency: Department of Law Enforcement


Position Number: 71900156 

Salary:  $13.43 hourly 

Posting Closing Date: 03/12/2020 




The Florida Department of Law Enforcement (FDLE) employs more than 1,900 members statewide – either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs). Services are delivered by five key areas: Executive Direction and Business Support; Investigations and Forensic Science; Florida Capitol Police; Criminal Justice Information Services; and Criminal Justice Professionalism.


Click here for additional information about FDLE.




To promote public safety and strengthen domestic security by providing services in partnership with local, state, and federal criminal justice agencies to prevent, investigate, and solve crimes while protecting Florida citizen’s and visitors.




You will be evaluated for this job based on your previous knowledge and experience. Additional reviews may be performed to screen for preferred qualifications, experience and education. Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application. Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills. You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, and in-person interviews.  You may be notified by email to participate in a selection process. Failure to reply within a designated timeframe may exclude you from further consideration.


FDLE requires an extensive background process of all recommended applicants.  The elements of a background include: financial credit check, criminal history of applicant and applicant’s immediate family or roommates, personal references, employment verifications, drug screen and fingerprinting.  This information will be utilized to make the final hiring decision.




  • Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE’s pay policy. FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:
  • Paid holidays, vacation and sick leave;
  • HMO and PPO health insurance options with premiums starting as low as $50 per month;
  • $25,000 in automatic life insurance coverage;
  • Multiple supplemental insurance options including: dental, vision, disability and more;
  • Pension and investment retirement plan options;
  • Tax deferred medical and child care reimbursement accounts; and
  • State of Florida Tuition Waiver Program. 






To be considered as a potential candidate, you must meet the minimum requirement(s) listed below. Degrees must be from an accredited college or university as recognized by the U.S. Department of Education.




  1. A high school diploma or its equivalent and three years of experience in the use of office automation equipment; or
  2. A bachelor’s degree from an accredited college or university; or
  3. College education from an accredited institution can substitute at a rate of 30 semester or 45 quarters hours for up to two of the three years of the required experience.
  4. Vocational/technical training in an area office/business studies or data processing, can substitute at a rate of 720 classroom hours per year for two years of the required experience.




  • Providing technical telephone support to FDLE computer users and external agencies;
  • Installing, upgrading and configuring computer hardware and software according to agency standards;
  • Performing troubleshooting and problem analysis; and
  • Analyzing and resolving hardware, software and communications problems using diagnostic tools and troubleshooting techniques and processes.




  • Knowledge of problem solving techniques;
  • Knowledge of office automation operation and equipment;
  • Knowledge of distributed processing operations, procedures, and equipment;
  • Knowledge of basic terminology and procedures in the areas of data processing and computer programming;
  • Knowledge of computer hardware and software terminology;
  • Skills in operation of a variety of data processing equipment;
  • Ability to process information logically and solve problems;
  • Ability to work in a training capacity with people in an individual or group setting;
  • Ability to interpret and respond to computer error messages;
  • Ability to install, troubleshoot and maintain office automation equipment;
  • Ability to communicate effectively verbally and in writing; and
  • Ability to establish and maintain effective working relationships with others.




Preference will be given to current FDLE members who have satisfactorily completed their probationary period or served at least one year in their current position. Preference may be given to applicants in the State Personnel System who have satisfactorily completed their probationary period or served at least one year in their current position.




This hiring process may establish a pool to fill current and future vacancies.  Multiple positions may be filled from this advertisement. The normal daily working hours for this position are Monday through Friday within a 40 hour work week; however, the incumbent for this position is required to work occasional weekends and holidays, with work hours of 7:00 a.m. - 3:00 p.m., 3:00 p.m. - 11:00 p.m. or 11:00 p.m. - 7:00 a.m.




  1. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


  1. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement.


The State of Florida hires only U.S. citizens and lawfully authorized alien workers.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee