OPS OPERATIONS ANALYST I - 73995569

Requisition No: 827575 

Agency: Department of Revenue

Working Title: OPS OPERATIONS ANALYST I - 73995569

 Pay Plan: Temp

Position Number: 73995569 

Salary:  $17.85 / Hourly 

Posting Closing Date: 05/01/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Operations Analyst I- OPS

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Responding to public records requests
• Coordinating with internal and external partners
• Gathering information and analyzing data to determine next steps
• Processing final administrative actions
• Interacting with other states, employers, and other business partners.

MINIMUM REQUIREMENTS:  

• Two years of experience conducting research and analyzing information to make decisions. 
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• Two years of experience using Microsoft Office Suite, with emphasis on using Microsoft Word.
• Two years of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience.

PREFERENCES:

• Preference may be given to candidates with experience responding to public records or legal records requests.

SPECIAL NOTES:

• This position is not eligible for telework.
• No SVT will be given. An ASC matrix will be used to determine who will be interviewed.

SALARY: $17.85 / Hourly.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Mary Batt, (850) 617-8005, Mary.Batt@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.