OPS - OPERATIONS ANALYST II - 73991016

Requisition No: 844455 

Agency: Department of Revenue

Working Title: OPS - OPERATIONS ANALYST II - 73991016

 Pay Plan: Temp

Position Number: 73991016 

Salary:  $17.85 / hourly 

Posting Closing Date: 01/20/2025 

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Florida Department of Revenue

Child Support Program

OPS Operations Analyst II

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is an OPS position working in the Department of Revenue's Information Services Program (ISP) with the Production Support unit in Tallahassee, FL.  This position supports DOR Child Support Program by monitoring and managing a Cherwell ticketing que.  Candidate will review and update batch job requests using Cherwell variants using SAP system. Duties include but are not limited to triaging batch job failures, creating user requests and quality assurance tickets for produced documents.  Verify batch job processing through ISP's automatic job scheduler software (OPCon). Candidate must be able to effectively communicate with customers and users both written and verbally.

MINIMUM REQUIREMENTS:  

• 1 year of data processing experience (excluding data entry) or batch job operations experience.
• 2 years customer service.

SPECIAL NOTES:

• Position is located at the CCOC Campus (2450 Shumard Oak Blvd.) in Tallahassee and is not eligible for Telework.

• Work Hours are from (8:00 AM - 5:00 PM), Monday - Friday.

SALARY: $17.85 hourly

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.walker@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.