OPS PROGRAMMATIC SUPP & SERVICES ANALYST - 67980022

Requisition No: 856534 

Agency: Agency for Persons with Disabilities

Working Title: OPS PROGRAMMATIC SUPP & SERVICES ANALYST - 67980022

 Pay Plan: Temp

Position Number: 67980022 

Salary:  $19.50 Hourly 

Posting Closing Date: 07/18/2025 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: OPS OFFICE OPERATIONS CONSULTANT I - Select Service Type (CS, SES, OPS, SMS)

WORKING TITLE: OPS Programmatic Support and Services Analyst

POSITION NUMBER: 67980022

OPEN COMPETITIVE OPPORTUNITY

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, (For more information, please click www.myfrs.com).
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$19.50 hourly

Position Summary

This Other Personal Services (OPS) positions provides administrative and programmatic support to facilitate the operations related to client services.

The Work You Will Do 

Annual Status Reviews (ASR): Coordinate and execute the preparation, distribution, and tracking of ASRs to ensure timely completion. Monitor compliance with established timelines and follow-up procedures. Maintain accurate records and documentation related to ASR activities. Assist with monitoring and answering inquiries submitted to the ASR inbox.

IFS (Individual Family Support): Assist in the preparation and submission of IFS within the system. Ensure accuracy and compliance with policies and procedures. Generate and analyze reports to support regions. Track all reports and maintain records. Assist with monitoring and answering inquiries submitted to the IFS request inbox.

Unique Abilities Partnership Program: Assist in monitoring and coordinating program activities with partners. Respond to inquiries related to the program via email and phone. Monitor and process all partnership applications, ensuring timely decision-making.

Performs administrative and clerical duties related to programs and services for the agency. Provide administrative support for various departmental projects and initiatives. Assist in the development and implementation of process improvements.

Performs other duties as assigned.

Minimum Qualifications

• High School Diploma or its equivalent.

• At least two (2) years of professional and verifiable experience with administrative tasks or providing support in an office environment OR a college degree can substitute for required years of experience.

Knowledge, Skills, And Abilities

Knowledge of:

• Knowledge of and ability to use Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint).

Ability to:

• Use APD business systems to carry out job duties.

• Enter data in a professional work setting.

• Demonstrate and provide responsive customer service.

• Multi- task effectively.

• Use tracking systems to monitor and complete work assignments within required timeframes.

• Understand, interpret, demonstrate, and manage oneself and to handle interpersonal relationships.

• Listen and understand what others may be saying and asking questions.

• Exercise critical thinking skills, including analyzing available information, observations, and evidence in order to determine appropriate action.

• Manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

• Effectively communicate, respectfully conversing with others to achieve a desired outcome.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.