OPS Quality Assurance Coordinator - 31902141

Requisition No: 863378 

Agency: Division of Emergency Management

Working Title: OPS Quality Assurance Coordinator - 31902141

 Pay Plan: Temp

Position Number: 31902141 

Salary:  $25.00/Hour 

Posting Closing Date: 10/21/2025 

Total Compensation Estimator Tool

Quality Assurance Coordinator - OPS

 Office of the Inspector General

Florida Division of Emergency Management

This position is located in Tallahassee, FL

The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies.

FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hour a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate and communicate with our community stakeholders for a resilient Florida” along with our vision of, “Leading the Profession in building prepared and resilient communities”.

Position Overview and Responsibilities:

The OPS Quality Assurance Coordinator is a professional position that assists with all aspects of OIG projects, including quality assurance, and performs other duties, including administrative duties, as assigned. The incumbent assists with internal audits, reviews, evaluations, special projects, administrative investigations, and other projects. This is an Other Personal Services (OPS) position that reports directly to the Inspector General but also receives guidance from the Audit Director for audit work and Chief of Investigations for investigative and inspection work. Specific responsibilities of the position include, but are not limited to:

• Assist in the maintenance of the OIG’s quality assurance and improvement program, including ongoing monitoring, periodic self-assessments, and external reviews of the OIG’s audit, investigations, and inspections functions. Assist with the OIG’s Commission for Florida Law Enforcement Accreditation, Inc. (CFA) accreditation as necessary.
• Assist in all aspects of internal audits, inspections, and administrative investigations.
• Maintain independence and objectivity in performance of work.
• Ensure confidentiality of sensitive information and documents.
• Conduct research and analysis of complex issues.
• Perform special projects as assigned by the Inspector General.
• Perform duties of the position in accordance with applicable statutory and professional standards as well as internal policies and procedures.

• Perform other duties, including various administrative duties, as assigned by the Inspector General. Travel may also be required in the performance of these duties.

Knowledge, Skills, and Abilities:

• Knowledge of and ability to effectively use Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook).
• Knowledge of accounting and auditing principles and procedures.
• Ability to maintain confidentiality of records and information.
• Ability to follow instructions and timely complete work assignments.
• Ability to understand, interpret, and apply laws, rules, regulations, policies, and procedures.
• Ability to review, analyze, and evaluate data.
• Ability to effectively communicate in writing and verbally.
• Ability to establish and maintain effective working relationships.

Minimum Qualifications:

• A minimum of four years’ experience in quality assurance. A post-secondary education may be used as an alternative for years of experience on a year-for-year basis.
• Experience with Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook)

Special Notes:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Division of Emergency Management is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. The Division appreciates the service and sacrifices made by veterans and their family members. Further, FDEM recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce.

The Division of Emergency Management is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FDEM Human Resources Office at (850) 815-4177. FDEM requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act.

Successful completion of background screening will be required for this position.

The State of Florida and the Division of Emergency Management participate in E-Verify. This federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

In response to emergency events, Division of Emergency Management employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.