OPS RCC PUBLIC RECORDS TECHNICIAN - 76809247 1

The primary focus of this position is to document and fulfill public record requests that are made to the Florida Highway Patrol.  The requests are required to be acknowledged and processed in a timely fashion.  Requires skill in analyzing and interpreting data and policy procedures in to arrive at logical conclusion or recommendations.  Incumbents communicate with other records technicians, FHP troop administrative support personnel responsible for delivery of public records, and managers as required, to coordinate efforts of others within the organizational unit and/or coordinate activities between units.  The job requires planning and scheduling activities to accomplish individual and unit goals and objectives.

Knowledge, Skills, and Abilities

• Administration and Management- Knowledge of planning, coordination and execution of business functions, resource allocation and production.
• Attention to Detail -  Is thorough when performing work and conscientious about attending to detail.
• Customer Service -Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
• Laws, Policies and Procedures - Knowledge of, and ability to apply, state, federal and case law and DHSMV operations, policies and procedures.
• Oral Communication - Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make  recommendations.
• Writing - Recognizes or uses correct English grammar, punctuation and spelling; communicates information (for example, facts, ideas or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
• Technology- Uses computers and computer applications effectively, to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet, SharePoint, People First, Driver and Vehicle Information Database, and GovQA.

Job Related Requirements

• High School diploma or G.E.D. equivalent required.
• Incumbents of this position are required to be 911 Public Safety Telecommunicator (PST) certified within 12 months of the date of hire.  For more information related to the 911 Public Safety Telecommunicator Program, click here.  
• The position you are applying is subject to a Level 2 background and CJIS security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged. 

General Information