Date:  Sep 18, 2023


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Requisition No: 812539 

Agency: Management Services

Working Title: OPS RESEARCH SPECIALIST - 72901469

Position Number: 72901469 

Salary:  $20.00 Per Hour 

Posting Closing Date: 10/02/2023 

OPS Research Specialist

Division of Real Estate Development and Management

State of Florida Department of Management Services

This position is located in Tallahassee, FL


Position Overview and Responsibilities:

This position serves as the OPS Research Specialist of the TRIRIGA support team under the general supervision of the Systems Analyst Administrator in the Division of Real Estate Development and Management (REDM). This is a responsible position that works collaboratively with REDM’s bureaus, other state agencies, vendors, and other stakeholders to create user manuals and other technical documentation, improve existing documentation, provide technical recommendations and testing, and provide customer service to meet user needs. Specific key areas of responsibility include, but not limited to, the following:


Create and Improve Technical Documentation and User Manuals

  • Work with the TRIRIGA Training Coordinator to assist with the creation and update of TRIRIGA user guides and operating procedures.
  • Create user guides and technical documentation for enhancements and gaps in user training.
  • Independently evaluate and revise existing documentation for REDM software with guidance from the System Administrator.


Supports Team Activities:

  • Assist the TRIRIGA support team with the development of documentation and other training materials for users.
  • Assist the TRIRIGA support team with the development of configuration items within the agency’s TRIRIGA, Report Services, and Content Management Systems. 
  • Perform Quality Assurance Testing and Quality Auditing on developmental items within the agency’s TRIRIGA, Report Services, and Content Management Systems. 
  • Serve as back-up to the AskTRIRIGA help desk to provide Tier 1 customer service to TRIRIGA users.


Training and Support:

  • Works with REDM’s training manager to assist with training REDM staff on TRIRIGA, Report Services, and Document Management functionality.
  • Develop product manuals and user guides.


Knowledge, Skills, and Abilities:

  • Intermediate skill level with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
  • Knowledge of common customer service techniques.
  • Experience collaborating with subject matter experts to develop and test effective instruction or training materials.
  • Ability to apply logic and analysis to identify the strengths and weaknesses of different approaches. 
  • Ability to communicate professionally, both verbally and in writing, to present complex material in a visually appealing and easily understandable format to non-technical users and stakeholders. 
  • Knowledge of software development methodologies and algorithms to recommend TRIRIGA enhancements and/or other software projects to improve business processes.
  • Ability to establish and maintain professional relationships, at all levels, both internally and externally.
  • Ability to function proactively and synergistically, as part of a team, or independently to achieve goals and objectives. 
  • Ability to work in a fast-paced setting, manage time efficiently between multiple priorities, and deliver under tight deadlines.
  • Ability to take initiative, exercise good judgment, and use discretion to reach acceptable outcome while protecting sensitive information.
  • Ability to model behaviors of Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.


Minimum Qualifications:

  • Experience writing technical documentation, e.g., user manuals and technical specifications.
  • A valid and applicable driver’s license.


Our Organization and Mission:

DMS is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, private prisons, fleet, and federal property assistance programs utilized throughout Florida’s state government.  It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” Under the leadership of DMS Secretary Pedro Allende, DMS’ employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies, and challenge the status quo.

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee