OPS RETIREMENT SPECIALIST II - 72901354

Requisition No: 874096 

Agency: Management Services

Working Title: OPS RETIREMENT SPECIALIST II - 72901354

 Pay Plan: Temp

Position Number: 72901354 

Salary:  $15.00 / Hourly 

Posting Closing Date: 04/28/2026 

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OPS Retirement Specialist II
Division of Retirement/Retirement Calculations
State of Florida Department of Management Services
This position is located in Tallahassee

Position Overview and Responsibilities:
As an OPS Retirement Specialist II, you will provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations.

Interpret and apply applicable laws, rules, and regulations necessary when communicating with members.  

Audit and reconcile retirement data to ensure data integrity and accuracy.

Provide customer service by phone, email, mail, or personal interviews with members and agencies. Compose complete, accurate, and grammatically correct correspondence, in accordance with applicable laws, rules, and regulations.

Complete report or assigned projects in a timely manner.  May serve on committees and in workgroups to improve or maintain bureau or division wide administration of the retirement system.

Knowledge, Skills, and Abilities: 

Knowledge of the principles and techniques of effective verbal and written communication.  Knowledge of basic arithmetic.  
Ability to review data for accuracy, identify errors, and take corrective action.  Ability to collect, analyze, and verify data relating to insurance or retirement benefits.  
Ability to understand and apply applicable rules, regulations, policies, and procedures relating to insurance or retirement benefits.  
Ability to train others.  
Ability to organize data into logical format.  
Ability to utilize problem-solving techniques. 
Ability to work independently.  
Ability to perform basic arithmetical calculations.  
Ability to plan, organize, and coordinate work assignments. 
Ability to communicate effectively.  
Ability to establish and maintain effective working relationships with others.  
Ability to use a personal computer.  
Ability to navigate the computer network.  
Knowledge of word processing.  
Ability to use various software applications. 
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:
Six months experience in the area of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any combination thereof. 

Our Organization and Mission:

Under the direction of Governor Ron DeSantis, Interim Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Division of Retirement:

The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 221 full-time retirement staff and manages a FY 2025-26 operating budget of $48,864,720. The division administers the Florida Retirement System (FRS) Pension Plan, currently the fifth largest state retirement system in the US with more than 1.1 million active, retired, and terminated vested members and $191.6 billion in assets. The division pays out $12.9 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.5 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members.

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses: 
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.