OPS SENIOR CLERK - 79900576 1

Requisition No: 812464 

Agency: Business and Professional Regulations

Working Title: OPS SENIOR CLERK - 79900576 1

Position Number: 79900576 

Salary:  $15.00 hourly 

Posting Closing Date: 09/28/2023 

Division of Service Operations

Customer Contact Center

Part Time OPS Senior Clerk
Position #79900576
Hiring Salary: $15.00 hourly (non-negotiable)

*Open Competitive*

The Department of Business and Professional Regulation is the agency charged with licensing and regulating various businesses and non-medical professionals in the state of Florida, such as cosmetologists, veterinarians, real estate agents and pari-mutuel wagering facilities. Our mission is to license efficiently, regulate fairly, and we strive to meet this goal in our day-to-day operation. The Division of Service Operations manages the Bureau of Central Intake and Licensure, the one-stop shop for intake of applications and licensing. The division also oversees the Customer Contact Center, which handles all initial interaction conducted via telephone and e-mail.  This is a part time OPS Senior Clerk position in the Customer Contact Center.

Minimum Requirements:

• Must have at least one year of customer service experience; and
• Must have at least one year of experience working with computers; and
• Must have experience researching and collecting data; and
• Must have experience preparing written correspondence.

***Applicants must complete all fields in the Candidate Profile.  Work history with month and year, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile.  Resumes and other documentation can be attached to provide additional information.***

Position Notes:

• This advertisement may be used to fill current and future vacancies.
• This is a part time position, and the selected candidate will be given a permanent work schedule based on operational needs, which may begin as early as 8:00 am and end as late as 5:15 pm.

Duties & Responsibilities:

Specific job duties include assisting the Training and Research Specialist with preparing and mailing printed materials based on customer requests to the Department.

Knowledge, Skills and Abilities:

• Knowledge of copy machine, fax machine, phone system
• Computer skills including Microsoft Outlook, Word, Excel.
• Ability to communicate effectively verbally and in writing.
• Ability to understand and apply applicable rules, policies and procedures regarding licensure and regulation of professionals, and ensure consumer protection as it relates to the professions regulated by DBPR.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.