OPS STAFF ASSISTANT - 72900057

Requisition No: 856991 

Agency: Florida Commission on Human Relations

Working Title: OPS STAFF ASSISTANT - 72900057

 Pay Plan: Temp

Position Number: 72900057 

Salary:  $17.50 per hour 

Posting Closing Date: 07/27/2025 

Total Compensation Estimator Tool

Florida Commission on Human Relations

Employment Intake Section

OPS Staff Assistant

*This is a part-time position expected to work 20-30 hours per week*

*This position is not eligible for telework*

In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history, or the application may not be considered for the position.

OPS Staff Assistant

Position Number 72900057

Hiring Rate: $17.50 per hour 

About the Commission: 

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.

The Commission is a great place to work! 

What will I be doing?

The OPS Staff Assistant is a highly professional position performed under the supervision of an Intake Supervisor.  Specific Responsibilities include:

Receives and inputs case docketing information into Actionstep and Agency Records Center (ARC), generates and mails case notification documents to parties and transfers case to appropriate Investigation Manager.

Receives and inputs case referral information int the Agency Records Center (ARC), generates referral notices into Actionstep and upload referral notification documents to appropriate EEOC Office.

Provides backup to the front desk receptionist and assists with transferring and answering telephones, greeting, and announcing visitors; research Actionstep to ensure that calls are transferred appropriately, and hand delivered packages and mail are date stamped and delivered to the appropriate staff.

Qualifications

The successful candidate must demonstrate the following knowledge, skills, and abilities:

• Knowledge of general office procedures practices, correct grammar usage, and basic arithmetic
• Skilled in using logic and reasoning
• Skilled in utilizing techniques of active listening
• Ability to collect, evaluate and analyze data relating to administrative functions such as accounting, personnel, purchasing or report writing
• Ability to prepare correspondence and administrative reports
• Ability to understand and apply applicable rules, regulations, policies, and procedures. 
• Ability to utilize problem-solving techniques
• Ability to work independently
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively, both verbally and in writing
• Ability to establish and maintain effective working relationships with others

Preferences

Preference will be given to those individuals who possess an associate’s degree and one (1) year of experience in any of the following fields: investigative work, Employment Investigations, or administrative.

Can I be successful?

The ideal candidate for this position will:

• Be a strong communicator; utilizing active listening skills to ensure understanding, as well as excellent oral and written communication skills to effectively articulate and convey complex information so that it is readily understandable.
• Portray a positive, respectful, objective and professional image to diverse individuals at all levels and handle sensitive and confidential situations and information with integrity, impartiality, discretion and tact.
• Be solutions-oriented person with the ability to use critical thinking, judgment and discretion to synthesize information from a variety of sources, understand and identify root causes of a situation, apply a comprehensive knowledge of employment laws and procedures, and make sound decisions and effective recommendations.
• Possess a strong work ethic and drive to move things forward under their own initiative; approach work with a sense of commitment, urgency and personal accountability.
• Be able to effectively organize and manage a busy workload while remaining flexible and able to effectively incorporate changing priorities or conditions.

GENERAL INFORMATION:

The elements of the selection process may include a skill assessment and/or oral interview.
 
All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.