OPS STAFF ASSISTANT - 72900057

Requisition No: 862520 

Agency: Florida Commission on Human Relations

Working Title: OPS STAFF ASSISTANT - 72900057

 Pay Plan: Temp

Position Number: 72900057 

Salary:  $17.50 per hour 

Posting Closing Date: 10/14/2025 

Total Compensation Estimator Tool

Florida Commission on Human Relations

Employment Intake Section

OPS Staff Assistant

*This is a part-time position expected to work 20-30 hours per week*

*This position is not eligible for telework*

In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history, or the application may not be considered for the position.

OPS Staff Assistant

Position Number 72900057

Hiring Rate: $17.50 per hour 

About the Commission: 

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.

The Commission is a great place to work! 

What will I be doing?

The OPS Staff Assistant is a highly professional position performed under the supervision of an Intake Supervisor.  Specific Responsibilities include:

• Assigning case numbers to incoming inquiries; processing Ready Charges and creating cases to be assigned to the Regulatory Specialist for processing.
• Scanning incoming inquiries that do not require a case to be created and applying a Technical Assistance inquiry created in the Case Management System (Actionstep).
• Answering department wide incoming calls.
• Serving as the main support to the Senior Clerk (Receptionist); opening and date stamping incoming hand delivered packages, complaint charge forms, etc. received at the front desk; searching the Case Management System (Actionstep) and identifying the correct location for hand delivered packages, complaint charge forms, etc., to be properly distributed to appropriate personnel; assisting with preparing postage and processing all outgoing mail.

The successful candidate must demonstrate the following knowledge, skills, and abilities:

• Knowledge of administrative principles and practices.
• Knowledge of office procedures and practices.
• Knowledge of the methods of data collection.
• Knowledge of the principles and techniques of effective communication.
• Ability to collect, evaluate and analyze data relating to administrative functions.
• Ability to prepare correspondence and problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Preferences:

Preference will be given to those individuals who have experience in Fair Housing or Employment Investigations.

Qualifications:

• A high school diploma or its equivalent and two years of secretarial or clerical work experience.
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
• Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

GENERAL INFORMATION:

The elements of the selection process may include a skill assessment and/or oral interview.
 
All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.