OPS SYSTEMS PROJECT ANALYST - 37911068

OPS Systems Project Analyst (Salesforce)

State of Florida

Department of Environmental Protection

Open Competitive

This is an onsite position in Tallahassee, Florida.

Position Overview and Responsibilities:

DEP’s Office of Technology and Information Services (OTIS) is currently seeking an OPS Systems Project Analyst. This position provides day-to-day configuration, support, maintenance and improvement of DEP’s Salesforce platform. In addition, the incumbent will also be involved with the planning, analysis, design, and implementation of additional applications and functions on the platform. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers.  

Specific duties and responsibilities include:

• Serve as primary system administrator for the DEP Salesforce platform
• Handle basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Govern Salesforce user roles, profiles, sharing rules, workflows, and groups.
• Oversee the building of custom reports and dashboards.
• Complete routine internal system audits and prepare for upgrades
• Coordinate platform data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests
• Work with program areas to support administrative, development, and change management activities
• Assist in training of new users in order to grow the Salesforce skillset across the organization
• Effectively act as the liaison between our users, vendors and the application development teams

• Research, collate, and compile data from multiple sources for special projects.
• Perform other duties as assigned.

The selected candidate may be placed in charge of ‘special’ assignments/initiatives, as needed.  This may include taking on new role(s), responsibilities, and skillsets (which the staff may not currently possess) to satisfy the assignment objectives and bring them to completion on a stated timetable.

Attendance is an essential function of the position.

Required Knowledge, Skills, and Abilities:

• Knowledge of platform as a service including Salesforce
• Knowledge of HTML, ECMAScript, Endpoint, External Objects
• Knowledge of security hierarchy, including role-based security
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on DEP’s Salesforce platform and all upstream and downstream applications, systems and processes
• Ability to provide Salesforce training and end-user support in a succinct manner
• Knowledge of business analysis practices
• Ability to create a detailed account of events, outline problems, identify opportunities, and propose solutions
• Ability to develop and maintain accurate, detailed documentation for both internal and external purposes
• Interested in developing Lightning Web Components
• Ability to learn quickly and participate in a team effort and deliver on various time sensitive projects simultaneously
• Possess strong problem-solving, priority scoring, collaboration and analytical skills.
• Ability to learn new technologies/toolsets quickly and apply the concepts learned in a timely manner
• Possess acceptable verbal and written communications skills
• Ability to work independently
• Ability to determine and estimate workload priorities and ensure completion of assignments
• Ability to uphold professionalism and facilitate interactions across all levels of the agency

Minimum Qualifications:  

• Experience with Salesforce or other customer relationship management (CRM) systems

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Preferred Qualifications:

• Salesforce certifications
• A bachelors or associates degree from a college or university in an IT-related field
• Experience administering configurable software as a service solutions

Pay:

$28-$30 / Hourly

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

How You Will Grow:

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.  Examples of certifications recently earned by staff include, but are not limited to:

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

Where You Will Work:

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

This is an on-site position.

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s benefits package for eligible OPS employees includes:

• Participation in state group insurance (must meet eligibility requirements*).  
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan, for more information, please visit Corebridge Financial).
• Flexible Spending Accounts;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

Special Notes:

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@FloridaDEP.gov

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.