Office Automation Specialist II (Pending Reclassification) - 43061907

Requisition No: 840578 

Agency: Financial Services

Working Title: Office Automation Specialist II (Pending Reclassification) - 43061907

 Pay Plan: Career Service

Position Number: 43061907 

Salary:  $33,760.00 

Posting Closing Date: 11/18/2024 

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: OFFICE AUTOMATION SPECIALIST II (PENDING RECLASSIFICATION)

DIVISION: CRIMINAL INVESTIGATIONS DIVISION

BUREAU: SUPPORT SERVICES

CITY: TALLAHASSEE

COUNTY: LEON

The Criminal Investigations Division encompasses all law enforcement and forensic components residing within the Department of Financial Services. With this broad responsibility, the division investigates a wide range of fraudulent and criminal acts including:

• Insurance Fraud Investigations
• Workers’ Compensation Fraud Investigations
• Fire, Arson, and Explosives Investigations
• Theft/Misuse of State Funds
• Fire and Explosives Sample Analysis
• Public Assistance Fraud

Mission Statement

Serving and safeguarding the public and businesses operating in the State of Florida against acts of fraud, arson, and the misuse of state funds.

Available links to the Agency and Division:

• MyFloridaCFO
• Criminal Investigations Division

SPECIAL NOTES:

This position requires a security background check which includes a financial credit report, and fingerprinting.

TO APPLY FOR THIS POSITION, SUBMIT A STATE OF FLORIDA EMPLOYMENT APPLICATION ONLINE IN PEOPLE FIRST AND EMAIL IN A SUPPLEMENTAL APPLICATION TO THE EMAIL ADDRESS BELOW. THE SUPPLEMENTAL APPLICATION CAN BE FOUND AT:

https://www.myfloridacfo.com/division/cid/career-opportunities

Email Address:  cidhiring@myfloridacfo.com

Job Line Phone number: (850) 413-4063

This supplemental application MUST be received no later than five (5) business days after the closing date of this advertisement in order to be considered for this position.

Requirements:

• High School Diploma or its' equivalent is required.
• One (1) year of work experience in computers or information technology. Relevant education may substitute for the required experience on a year for year basis.

Preference:

• Associate degree in computer science, engineering, information technology, or a closely related field.

All successful candidates will be contacted for an interview by email that is provided on your state application.

Special consideration may be given to eligible candidates who have bilingual verbal & written skills that meet a critical need of the agency’s mission.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

WHAT IS THE SELECTION PROCESS?

Selection is a three-to-six-month process that consists of the following:

• Completed State of Florida Employment Application
• Completed Department of Financial Services, Criminal Investigations Division Supplemental Application
• Interview
• Fingerprinting
• Background Investigation
• Financial credit report

OUR SALARY & BENEFITS

The base annual salary is $33,760.00.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Benefits include:

• Paid holidays, vacation and one personal holiday
• Ability to earn up to 104 hours of paid annual leave as a new employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Pension and investment retirement plan options (MyFRS)
• Flexible Spending Accounts, Health Savings Accounts
• Tax deferred medical and childcare reimbursement accounts.
• State of Florida Tuition Waiver Program (must be accepted by a Florida colleges/universities)
• Public Service Student Forgiveness Program (PSLF) - (Eligibility required)

https://studentaid.gov/sites/default/files/public-service-application-for-forgiveness.pdf 

• Career training opportunities
• $25,000.00 in automatic life insurance coverage
• Affordable health insurance options starting as low as $30.00 per month.
• Multiple supplemental insurance options including dental, vision, disability and more.

For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively.
• Ability to create and maintain paper and electronic filing systems.
• Ability to deal with people in person and over the telephone in a courteous manner.
• Ability to develop instructional material and documentation of programs related to office automation.
• Ability to establish and maintain effective working relationships with others and work with limited supervision.
• Ability to follow verbal and written instructions.
• Ability to identify and define user task needs.
• Ability to monitor and resolve program with automated office systems.
• Ability to motivate people.
• Ability to operate a personal computer and any programs associated with the use of a personnel computer.
• Ability to process information logically and solve problems.
• Ability to sort data alphabetically, numerically, and categorically.
• Knowledge of basic office procedures.
• Knowledge of Office automation operations, procedures, and equipment.
• Knowledge of personal computers and software.
• Knowledge of problem-solving techniques.
• Knowledge of customer call documentation and tracking system, such as a ticketing system.
• Knowledge of MS Office Suite (Office 365, Outlook).

BRIEF DESCRIPTION OF DUTIES:

If applicable, (Incumbent of position is a member of DFS’ Disaster Response Team and, in that capacity, may be required on short notice to perform duties and necessary attendant travel in support of disaster relief efforts.)

The Office Automated Specialist reports directly to the Office of Information Technology, Data Processing Manager. This is a Level 1 Information Technology Support with the Department of Financial Services, Criminal Investigations Division. This is a high-level technology support position which requires the ability to work independently to ensure the needs of the internal customers are satisfied by providing efficiently and effective customer service. This position is responsible for enhancing the internal and external websites; coordinating and conducting division wide training; maintaining and updating the Law Enforcement Field Training Application (LEFTA) SHIELDS Suite; and policy procedure development.

Automated Office Systems

• Assists with configuration planning for automated office systems throughout the division.
• Provides assistance division-wide as it relates to installation and implementation of automated office systems to include personalization of systems to correspond with the needs of the users.
• Coordinates the implementation of electronic mail processes to include network communications among the division.
• Provides assistance in the redesign of office procedures to promote effective and efficient use of automated office systems.
• Develops and documents standards for use, control, updating and maintenance of multi-function automated office systems.
• Develops security and control procedures for systems including recovery and backup procedures.
• Performs a continuous review of the overall automated office systems.
• Coordinates the preparation of written materials on new methods to thoroughly utilize the facilities of multi-function automated office systems.
• Works independently on specific problems to office automation activities.
• Research and reviews office automation technical developments in hardware and software equipment.
• Maintain and Update LEFTA. Requests will require document correction in the database, includes archiving documents.
• Coordinates maintenance and disposal of records in accordance with state requirements to records retention, storage, retrieval, disposal, and electronic imaging.
• Update SharePoint and Internet websites.

Training

• Develops training programs for principals and user of microcomputers and multi-function office systems.
• Develop resource tools for employees. Present tools and resources at each NEO.
• Set up IT equipment for trainings and/or meeting for the Division.
• Schedule Training Rooms and Meeting Rooms for the Division.

Performs related work as required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.