PERFORMANCE IMPROVEMENT ANALYST - 60037353

Requisition No: 861443 

Agency: Children and Families

Working Title: PERFORMANCE IMPROVEMENT ANALYST - 60037353

 Pay Plan: Career Service

Position Number: 60037353 

Salary:  $70,000 - $75,000 

Posting Closing Date: 09/28/2025 

Total Compensation Estimator Tool

Department of Children and Families

Office of Quality and Innovation

Open Competitive

Anticipated Salary: $70,000 - $75,000 /yr (Career Service)

Salary: Based on qualifications and experience. Current employees will be compensated in accordance with the DCF salary policy.

**This is not a remote position. The selected candidate must work from a DCF office.**

**This position requires occasional (20% - 30%) statewide travel.**

What YOU will do:

The Department of Children and Families’ Office of Quality and Innovation serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The Performance Improvement Analyst plays a key role in improving the quality-of-service delivery through structured improvement activities designed to ensure that the Department is providing optimal service to our customers, both internal and external.

The Performance Improvement Analyst will have the opportunity to help improve organizational quality, working with internal staff and external partners to develop, implement, and monitor improvement strategies aligned with state and federal goals.

How YOU will make an impact:

Leading or supporting performance improvement projects and initiatives across social service programs utilizing DMAIC, PDCA, or other strategies.

• Analyzing program and performance data to identify trends, root causes, and areas for improvement, and sharing that information to encourage improvement initiatives.
• Collaborating with program staff to develop performance metrics, dashboards, and monitoring tools.
• Preparing detailed reports and presentations for internal and external stakeholders.
• Assisting in developing and implementing program improvement and/or corrective action plans in response to monitoring, reviews, or performance challenges.
• Support organizational learning by promoting best practices and training staff on improvement methods.

Qualifications:

• Six Sigma Green Belt is required for this position.
• Bachelor's degree in social services, business management, public administration, or related field or equivalent work experience is preferred.
• Three or more years of experience leading cross-functional projects, such as quality improvement projects, program evaluations, or strategic planning.
•  A minimum of three years’ experience related to the Department’s child welfare system or the ability to demonstrate a comprehensive working knowledge of the child welfare system.
• Three or more years of experience communicating and facilitating workgroups, deliverables or projects with staff at all levels of an organization, including frontline staff, operational managers, and senior leadership. Preference will be given to applicants who are Certified Facilitators or have a similar certification.
• Demonstrated ability to use tools such as Excel, Power BI, or other statistical software to analyze data.
• Capability to work at a physical office location and occasionally travel to complete work assignments and participate in in-person meetings.

Knowledge. Skills, and Abilities:

Systems Thinking: Ability to understand how units within the Quality Office interconnect to drive improved client outcomes.

Facilitation Skills: Ability to lead group discussions, meetings, and decision-making processes effectively, encouraging participation and managing the collection of information.

Data-Driven Decision Making: Skill in interpreting data to influence strategy, improve performance, and guide analysis.

Communication: Ability to simplify complex information into clear, actionable insights in written and verbal communication.

Collaboration: Talent for identifying the right stakeholders, fostering cross-functional cooperation, and leading through influence—even without direct authority.

Professionalism and Integrity: Commitment to DCF's mission and values, coupled with enthusiasm for celebrating team successes

Detail-oriented and able to thrive in a fast-paced, agile work environment.

Your application must be filled out in its entirety.  Responses stating see resume or an incomplete or blank listing of work will be automatically disqualified and removed from eligibility as an applicant. 

All applicants responding to this vacancy advertisement must show verifiable experience for the qualifying questions, minimum requirements, and additional qualification preferred as listed above on your State of Florida employment application to be considered for an interview. 

Candidates selected for an interview must be able to successfully convey knowledge and experience for the minimum requirements and additional qualification preferred. You may be asked to submit a work sample or present as part of the interview process to ensure alignment of skills. 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• Account for and explain any gaps in employment so that the hiring process is not delayed. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  

• It is unacceptable to use the statement “See Resume” in place of entering work history. 

• If you experience problems applying online, please call the People First Service Center at (877) 562-7287. 

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.  For a more complete list of benefits, visit www.mybenefits.myflorida.com. 

About Department of Children and Families: 

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. 

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. 

 Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.  

To learn more please visit https://www.myflfamilies.com/. 

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. 

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

We hire only U.S. citizens and lawfully authorized alien workers. 

 Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment. 

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.