PERFORMANCE IMPROVEMENT ANALYST - 60059406

PERFORMANCE IMPROVEMENT SPECIALIST - 60059406 

Department of Children and Families 

Office of Quality and Innovation 

Open Competitive 

Anticipated Salary: $55,000 - $65,000 /yr (Career Service) 
 

Salary: Based on qualifications and experience. Current employees will be compensated in accordance with the DCF salary policy. 

Preference will be given to candidates in Leon County. 

**This is not a remote position. The selected candidate must work from a DCF office.** 

**This position requires occasional (20% - 30%) statewide travel.**  

What YOU will do: 

The Department of Children and Families’ Office of Quality and Innovation serves as the catalyst for ensuring high levels of performance across the state to support a strong workforce and positive outcomes for Florida families. The Performance Improvement Analyst plays a key role in improving the quality-of-service delivery through structured improvement activities designed to ensure that the Department is providing optimal service to our customers, both internal and external. 

The Performance Improvement Specialist will have the opportunity to help improve organizational quality, working with internal staff and external partners to develop, implement, and monitor improvement strategies aligned with state and federal goals.  

How YOU will make an impact: 

Leading or supporting performance improvement projects and initiatives across social service programs utilizing DMAIC, PDCA, or other strategies. 

• Analyzing program and performance data to identify trends, root causes, and areas for improvement, and sharing that information to encourage improvement initiatives. 

• Collaborating with program staff to develop performance metrics, dashboards, and monitoring tools. 

• Preparing detailed reports and presentations for internal and external stakeholders. 

• Assisting in developing and implementing program improvement and/or corrective action plans in response to monitoring, reviews, or performance challenges. 

• Support organizational learning by promoting best practices and training staff on improvement methods. 

Qualifications: 

• Bachelor's degree or four years of experience in social services preferred;  

• Three or more years of experience in program evaluation, performance improvement, quality assurance, or a related area; 

• Six Sigma Green Belt required; Black Belt preferred; 

• Ability to use advanced data tools such as Excel, Power BI, or statistical software; 

• Excellent communication and collaboration skills, including a high degree of emotional intelligence and proficiency in written and verbal communication; 

Knowledge. Skills, and Abilities: 

Systems Thinking: Ability to understand how units within the Quality Office interconnect to drive improved client outcomes. 

Facilitation Skills: Ability to lead group discussions, meetings, and decision-making processes effectively, encouraging participation and managing the collection of information. 

Data-Driven Decision Making: Skill in interpreting data to influence strategy, improve performance, and guide analysis. 

Communication: Ability to simplify complex information into clear, actionable insights. 

Collaboration: Talent for identifying the right stakeholders, fostering cross-functional cooperation, and leading through influence—even without direct authority. 

Professionalism and Integrity: Commitment to DCF's mission and values, coupled with enthusiasm for celebrating team successes  

Detail-oriented and able to thrive in a fast-paced, agile work environment.