PROGRAM OPERATIONS ADMINISTRATOR - SES - 64081686

Requisition No: 862386 

Agency: Department of Health

Working Title: PROGRAM OPERATIONS ADMINISTRATOR - SES - 64081686

 Pay Plan: SES

Position Number: 64081686 

Salary:  $52,373.88-$55,000.00/annually 

Posting Closing Date: 10/10/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Board of Clinical Social Work, Marriage and Family Therapy, Mental Health Counseling

Program Operations Administrator

Tallahassee, FL

Open Competitive Opportunity

Job Specific Duties & Responsibilities

The Program Operations Administrator is responsible for the administrative oversight of the regulatory process, providing board office services to support the Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling (Board). The administrator manages regulatory programs within the Board, Bureau of Health Care Practitioner Regulation, and reports to the Board Executive Director. The employee in this position uses discretion and independent judgment in performing the following duties:

• Legislative & Policy Development
• Analyze, formulate, and recommend proposals to rules and legislation relevant to the 491 professions.
• Research, analyze, and develop policies and procedures to implement Board, Department, and legislative directives.
• Direct implementation of statutory or rule changes affecting licensure and enforcement.
• Board & Leadership Responsibilities
• Manage preparation of agendas and materials for Board meetings. Travel to represent the Board/Department at least 4 times per year.
• Schedule, notice, and recruit members for Probable Cause Panels in accordance with administrative procedures.
• Serve as Acting Executive Director in the absence of the Executive Director.
• Participate in the Board office leadership team; assume lead responsibility for special projects.
• Supervisory & Staff Management
• Supervise staff directly and indirectly, overseeing workloads, performance evaluations, training, and communication.
• Motivate and retain employees, set objectives and deadlines, and take disciplinary/promotional actions when necessary.
• Ensure onboarding, ongoing training, and staff development.
• Licensure & Compliance Oversight
• Oversee regulatory and administrative processes, including review of enforcement and compliance data.
• Direct staff in processing applications, renewals, CE provider approvals, exam scores, and NPDB reviews.
• Ensure accuracy, timeliness, and compliance with statutory deadlines.
• Public & Stakeholder Communication
• Provide verbal and written guidance to applicants, licensees, educators, and the public regarding statutory and regulatory requirements.
• Act as liaison with associations, organizations, and stakeholders on behalf of the Board.
• Data Analysis & Reporting
• Research laws, rules, and regulations in preparing statistical and data reports (licensure, budget, enforcement, and performance metrics).
• Maintain weekly status reports and other tracking systems.
• Other Duties
• Perform additional duties assigned by the Board or Department.

This position will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing the work, approving leave, and taking disciplinary action as appropriate. Prepares and manages all required personnel matters. Responsible for personnel actions concerning hiring, terminations, promotions, transfers, appraisals, and other personnel actions of subordinate employees, or recommends such action. Motivates employees to improve the quality and quantity of work performed. Plans workloads, workflows, deadlines, work objectives and time utilization with employees. Evaluates employees through establishing criteria and responsibilities and meets minimum quarterly to ensure established criteria are met. Directs staff on a wide variety of assignments, some of which may involve confidential/sensitive information.

Prepares correspondence to and communicates verbally and in writing with applicants, clinical social workers, marriage and family therapists, mental health counselors, the public, other state and federal regulatory agencies, societies, professional associations, senior leaders, licensees, etc., regarding licensure criteria, procedures and other profession-specific related inquiries from the public. Interfaces regularly with the board, board counsel and private attorneys regarding issues relating to the functions of the Board.

Coordinates with the Executive Director in compiling and preparing statistics related to licensure activities for legislative reports, budget requests, state and federal governmental agencies, associations, etc. Performs special assignments for the Executive Director that may involve coordinating external responses and gathering data from staff.  Identifies issues requiring attention, conducts necessary research, completes analyses of issues and prepares reports for the Executive Director. Analyzes, formulates, and recommends proposals to rules and legislation.

Interprets, applies and implements applicable laws, rules, regulations, policies and procedures relating to licensing in Florida for applicants, licensees and internal stakeholders for clinical social work, marriage and family therapy and mental health counseling. Assists in the development and modification of rules, policies and procedures regarding licensure. Manages maintenance of the Board website regarding all content relevant to applicants, licensees and the public. 

Participates in the Board office management and leadership team, assuming lead responsibility for special projects and activities as assigned and coordinating functions with other team members, as needed. Functions as acting Executive Director in the absence of the Executive Director. Represents the Executive Director at Committee, Board and Department meetings, etc. Serves on process improvement teams and other work groups. Manages creation and maintenance of desk guides for existing and new processes. Ensures staff receives necessary training; evaluates needs for additional training and plans and arranges for identified training needs to promote staff development.

Completes balance scorecard for unit and manages budget for the unit. Serves as alternate custodian of records for Board of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling personnel and application files.

Knowledge, Skills, and Abilities Required for the Position 

• Ability to compile, organize and analyze data.

• Ability to understand and apply Florida Statutes, rules, policies, and procedures.

• Ability to plan, organize and coordinate work activities independently.

• Ability to communicate effectively.

• Ability to establish and maintain effective working relationships with others.

• Ability to type with sufficient speed to transcribe meeting minutes.

• Ability to complete editorial reviews of documents for errors.

Qualifications:

 Preference will be given to those who meet the following minimum requirements:

• High School Diploma or equivalent and 2 years administrative experience that includes data entry, document preparation, computer software use, travel arrangement preparation, and/or personnel and budget review. College education can substitute for the experience on a year-for-year basis.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), iBuilder, iViewer, Adobe Acrobat, and LEIDS systems.

Florida Department of Health’s Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Capital Circle Office Complex (Southwood)

4042 Bald Cypress Way

Tallahassee, FL 32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.