PROGRAM SPECIALIST I-DOE - 48001650

Requisition No: 842821 

Agency: Department of Education

Working Title: PROGRAM SPECIALIST I-DOE - 48001650

 Pay Plan: Career Service

Position Number: 48001650 

Salary:  Salary $35,317.26- $55,317.26 

Posting Closing Date: 12/23/2024 

Total Compensation Estimator Tool

Bureau of Educator Certification
Location: Tallahassee Turlington Building
Program Specialist I – Career Service

Multiple Position Numbers 48001652, 48001650, 48001653
Salary $35,317.26- $55,317.26 
CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY
 

 
The purpose of Florida educator certification is to support the academic achievement of our students by assuring that our educators are professionally qualified for highly effective instruction. Florida educators must be certified to teach in our public schools and in many of our private schools. Educators include classroom teachers, school administrators, and other support professionals, such as guidance counselors and media specialists. The Bureau of Educator Certification (BEC) is committed to providing timely, accurate, and efficient services to all constituents. For more information, please visit the Bureau of Educator Certification webpage.
 
Description:

The Program Specialist I position is responsible for providing accurate educator certification information, in an efficient and professional manner via the Educator Certification telephone and email systems. This position must accurately retain educator certificate knowledge pursuant to Florida Statutes, State Board of Education Rules, and Department/Bureau policies covering all subject areas.
•    The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
•    The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the team.
•    The employee must interact courteously with others.
 
General Responsibilities:
•    This position is responsible for providing direct quality customer service through the Educator Certification Contact Center from 8:00 a.m. to 5:00 p.m., Monday through Friday.
•    This position requires strong communication skills and the ability to accurately answer an acceptable rate of calls in a high-volume work environment.
•    This position requires training in and comprehension of Florida certification laws and rules to support applicants and stakeholders by phone and email.
•    Work independently in a fast-paced environment.
•    Attendance is an essential function of this position.
 
Specific Responsibilities:
•    Provide and explain information regarding all aspects of the certification process through the Educator Certification Contact Center.
•    Complete appropriate file documentation for telephone calls, emails, and office visitors and take appropriate follow-up actions on customer’s files.
•    Provide carefully researched responses to educator certification inquiries from the applicant, institutions of higher education and public-school educators.
 
Minimum Qualifications:
•    High school diploma or equivalent
•    Previous contact center experience
•    Technology and computer skills
 
Preferred Qualifications:
•    Microsoft Office experience
 
BENEFITS INFORMATION
Benefits information can be found at https://www.mybenefits.myflorida.com/
•           State of Florida Retirement package –  www.myfrs.com
•           9 Paid Holidays and 1 Personal Holiday annually
•           In-State Tuition Waivers
•           Health Insurance for Individual or Family Coverage (over 80% employer paid)
•           Basic Life Insurance Policy (State pays 80% of premium)
•           Dental, Vision and Supplemental Insurance Options
•           Career Service employees earn 8.667 hours of sick leave credits per month.
•           Career Service employees earn 8.667 hours of annual leave credits per month.
•           Tax-Deferred Medical and Child Care Reimbursement Accounts available    
•           Tax-Deferred Savings Program available through payroll deduction
 
BACKGROUND SCREENING REQUIREMENT
It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.
 
APPLICATION NOTES
Candidate Profile (application) must be complete in its entirety.
•           Include supervisor names and phone numbers of all periods of employment.
•           Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment 3 months or more MUST be addressed on application.
•           Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
•           It is unacceptable to use the statement “See Resume” in place of entering work history.
•           Periods of employment should be entered with the most recent/current listed first.
•           If claiming Veteran’s Preference, candidate MUST attach supporting documentation (DD214).
•           If claiming Right to Interview, candidate MUST attach a copy of your official layoff letter when applying.
•           All documentation is due by the close of the vacancy announcement
If you experience problems applying online, please call the People First Service Center at (877) 562-7287
 
SPECIAL REQUIREMENTS:
You will be required to provide your Social Security Number to conduct required verifications.
Selective Services System (SSS)
Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov
 
 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.