PROGRAM SPECIALIST I-DOE - 48001653

Requisition No: 825180 

Agency: Department of Education

Working Title: PROGRAM SPECIALIST I-DOE - 48001653

 Pay Plan: Career Service

Position Number: 48001653, 48003660, 48000950, 48000533 

Salary:  Salary:$34,288.60-$74,641.38 

Posting Closing Date: 06/12/2024 

Total Compensation Estimator Tool

Florida Department of Education

Bureau of Educator Certification

Location: Tallahassee Turlington Building

ANTICIPATED VACANCY

Program Specialist I – Career Service

Multiple Position Numbers 48001653, 48003660, 48000533 and 48000950

Salary Range $34,288.60-$74,641.38

The purpose of Florida educator certification is to support the academic achievement of our students by assuring that our educators are professionally qualified for highly effective instruction. Florida educators must be certified to teach in our public schools and in many of our private schools. Educators include classroom teachers, school administrators, and other support professionals, such as guidance counselors and media specialists. The Bureau of Educator Certification (BEC) is committed to providing timely, accurate, and efficient services to all constituents. For more information, please visit the Bureau of Educator Certification webpage.

Description:

The Program Specialist I position is responsible for providing accurate educator certification information, in an efficient and professional manner via the Educator Certification telephone and email systems. This position must accurately retain educator certificate knowledge pursuant to Florida Statutes, State Board of Education Rules, and Department/Bureau policies covering all subject areas.

• The employee must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
• The employee’s performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the team.
• The employee must interact courteously with others.

General Responsibilities:

• This position is responsible for providing direct quality customer service through the Educator Certification Contact Center from 8:00 a.m. to 5:00 p.m., Monday through Friday.
• This position requires strong communication skills and the ability to accurately answer an acceptable rate of calls in a high-volume work environment.
• This position requires training in and comprehension of Florida certification laws and rules to support applicants and stakeholders by phone and email.
• Work independently in a fast-paced environment.
• Attendance is an essential function of this position.

Specific Responsibilities:

• Provide and explain information regarding all aspects of the certification process through the Educator Certification Contact Center.
• Complete appropriate file documentation for telephone calls, emails, and office visitors and take appropriate follow-up actions on customer’s files.
• Provide carefully researched responses to educator certification inquiries from the applicant, institutions of higher education and public-school educators.

Minimum Qualifications:

• High school diploma or equivalent
• Previous contact center experience
• Technology and computer skills

Preferred Qualifications:

• Microsoft Office experience

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.