PROGRAM SPECIALIST IV-DOE - 48001748

Requisition No: 827358 

Agency: Department of Education

Working Title: PROGRAM SPECIALIST IV-DOE - 48001748

 Pay Plan: Career Service

Position Number: 48001748 

Salary:  $48,140.46 - $57,768.55 

Posting Closing Date: 05/07/2024 

Total Compensation Estimator Tool

Florida Department of Education

Office of K-12 School Choice

Location: Tallahassee/Turlington Building

Program Specialist IV-DOE

Salary Range: $48,140.46 - $57,768.55

The mission of the Office of K-12 School Choice is to support quality public and private educational choice programs by providing information and assistance to promote successful outcomes for students, families, institutions, and communities.

Job Description/Duties and Responsibilities

The Florida Department of Education (FDOE) has an open position for a School Choice Information Hotline Supervisor that is responsible for executing the following functions:

• Provide accurate information to parents, private schools, districts, and Scholarship Funding Organizations (SFO) regarding the state K12 scholarship programs
• Assist Director of Scholarship Programs with policies and procedures designed to improve the quality of customer service provided to all stakeholders.
• Monitor receipt and response of communication for school choice office via schoolchoice@fldoe.org, respond to e-mail correspondence and Corr Flow items quickly and accurately.
• Responsible for supervision, scheduling, interviewing, and training of Information Hotline staff.
• Liaise with the SFOs for student eligibility and participation issues.
• Maintain knowledge of all website information and functions and be able to assist other parties in using the website.
• Represent the Office of K-12 School Choice at conferences and other training opportunities as requested by the Director of Scholarship Programs.
• This position manages and directs confidential material, including student academic records, Social Security numbers, personal history of students, parent information, addresses and income levels, in addition to other pertinent data related to operating the various school choice programs as applicable in the State of Florida.
• Other duties as assigned by supervisor.

This is a great opportunity for someone who can communicate effectively both verbally and in writing and would enjoy the challenge of managing a high-volume team.

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Knowledge, Skills, and Abilities

• Ability to understand and apply Florida Statutes and FDOE rules and policies
• Ability to independently plan, organize and coordinate work assignments
• Knowledge of office procedures and practices
• Ability to prepare, clear, concise and accurate records and reports
• Knowledge of problem-solving techniques
• Ability to establish and maintain effective working relationships with others

Minimum Qualifications:

• Four years of professional experience in an office setting
• One year or more of supervisory experience
• Proficiency in Microsoft Office Suite
• Ability to communicate effectively including verbal and written communication.

Preferred Qualifications

Preferences will be given to applicants who have knowledge of laws, rules, policies and procedures relating to K-12 educational programs and presentation experience.

Educational Substitutions

• An associate degree from an accredited college or university may substitute for two years of experience.
• A bachelor’s degree from an accredited college or university may substitute for three years of experience.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 Additional Benefits Information

• State of Florida Retirement package – 3% employee contribution required
• Health Insurance for Individual or Family Coverage
• Life Insurance – State pays 100% of premium
• Additional supplemental insurances available such as dental, vision, etc.
• Tax Deferred Medical and Child Care Reimbursement Accounts available
• Tax Deferred Savings Program available through payroll deduction

Leave Information

• Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month.
• Sick Leave - Career Service employees earn 8.667 hours of sick leave credits per month..

APPLICATION NOTES

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.

• If claiming Veteran’s Preference, candidate MUST attach supporting documentation (DD214).
• If claiming Right to Interview, candidate MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

SPECIAL REQUIREMENTS: 

You will be required to provide your Social Security Number to conduct required verifications.

Selective Services System (SSS)

Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the Selective Service website.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.