PROJECT AND PERFORMANCE ANALYST - 73006350

Requisition No: 855066 

Agency: Department of Revenue

Working Title: PROJECT AND PERFORMANCE ANALYST - 73006350

 Pay Plan: Career Service

Position Number: 73006350 

Salary:  $46,668.00 - $63,102.48 / annually 

Posting Closing Date: 06/23/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Project and Performance Analyst (Operations Review Specialist)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a highly responsible professional position that reports to the Revenue Program Administrator in the Payment Processing and Fund Distribution Unit and provides support to the Program and regional processes in the areas of performance analysis, quality assurance, and strategic research and evaluation. Your duties would include:

• Analyzing and resolving complex case issues; reviewing and completing adjustments to financial information; and working with other processes, including technical staff, to enhance system functions.
• Conducting monitoring activities, reviewing operational transactions and performance information, and writing reports.
• Reviewing procedures and system functionality to identify existing and potential gaps that create areas of financial risk to the Program and recommending solutions.
• Coordinating and communicating with program office and regional child support team members regarding operational and monitoring activities, procedures and system functions and projects and proposed changes.
• Identifying trends in production and performance and reporting to management.
• Participating in Payment Processing teleconferences by suggesting and presenting process improvements, workflow changes, system enhancements, and educational topics.
• Leading or participating on teams.
• Consulting with management on the development and evaluation of operational plans.
• Analyzing monthly performance, perform trend and comparative analyses to determine reason for performance variations, developing recommendations and solutions and reporting results.

MINIMUM REQUIREMENTS:  

• One (1) year of experience participating in or leading a project or team
• One (1) year of experience writing and revising documents
• One (1) year of experience analyzing procedures and workflows
• Two (2) years of experience analyzing and resolving complex scenarios

PREFERENCES:

• 1+ year of experience working in the Child Support Program
• Experience working with Child Support Payment Processing & Fund Distribution

SPECIAL NOTES:

• This position is part-time telework eligible after training and an acceptable level of proficiency is reached.

• A skills verification test (SVT) may be used to determine applicants eligible for interview.

SALARY: $46,668.00 - $63,102.48

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Michael McCrea, (850) 617-8264, Michael.Mccrea@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:  If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

(Additional positions filled from this ad may not be eligible for a Competitive Area Differential (CAD) pay additive.)  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.