PROVIDER DEVELOPMENT COORDINATOR - 67070674

Requisition No: 883599 

Agency: Agency for Persons with Disabilities

Working Title: PROVIDER DEVELOPMENT COORDINATOR - 67070674

 Pay Plan: Career Service

Position Number: 67070674 

Salary:  $45,000.00 to $50,000.00 Annually 

Posting Closing Date: 09/24/2026 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: GOVERNMENT OPERATIONS CONSULTANT II - Career Service

WORKING TITLE: Provider Development Coordinator

POSITION NUMBER: 67070674

OPEN COMPETITIVE OPPORTUNITY

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$45,000.00 - $50,000.00 Annually                       $1,730.76 - $1,923.07 Bi-weekly

Position Summary

This position is responsible for providing statewide leadership, oversight, coordination, and strategic direction for the Agency for Persons with Disabilities' (APD) iBudget Waiver provider network development, provider recruitment, and Qualified Organization (QO)/Waiver Support Coordinator (WSC) enrollment and compliance activities.  

The Work You Will Do 

Provides oversight and technical assistance to ensure Qualified Organization and Waiver Support Coordinator enrollment and compliance activities are completed in accordance with Florida Administrative Code, Agency policies, and established performance standards.

Coordinates and leads statewide provider network development and recruitment initiatives for the iBudget Waiver by analyzing provider capacity, workforce trends, and service trends; identifying geographic and service-specific gaps; developing and implementing strategic recruitment, outreach, marketing, and partnership initiatives to expand provider availability and promote client choice; collaborating with regional offices, state agencies, community organizations, workforce partners, and internal teams to strengthen recruitment pipelines, address provider shortages, and improve service delivery.

Develop and implement strategies to recruit iBudget Waiver providers across needed service categories around the state to address service gaps, needs, etc. Create and lead recruitment campaigns to recruit new providers in areas of high demand, addressing both service-specific and geographic needs.

Establish and maintain partnerships and collaborate with diverse organizations and agencies, such as National Association of State Directors of Development Disabilities Services (NASDDDS), other state agencies, local governments, workforce boards, veterans’ groups, universities/colleges, trade associations, chambers of commerce, and minority-owned business networks, to broaden recruitment pipelines and promote equitable access to provider opportunities. Serve as the APD liaison for collaboration with external organizations and agencies to coordinate and leverage recruitment resources and strategies.

Work with APD Communications Office and APD State Office teams to develop and implement a marketing plan utilizing the Agency’s social media platforms (Facebook, Instagram, X/Twitter, Pinterest, Linkedin, etc.) and other outreach tools to increase awareness of provider enrollment opportunities. Create, develop, and distribute targeted outreach materials that highlight the benefits, impact, and requirements of becoming a contracted provider. Create and lead recruitment campaigns to recruit new providers in areas of high demand, addressing both service-specific and geographic needs.

Serving as the Agency's lead resource to develop and implement provider recruitment strategies, best practices, and capacity planning across needed service categories around the state to address service gaps, needs, etc.; monitoring recruitment, onboarding, and provider network data to evaluate outcomes and inform decision-making; preparing reports and recommendations for executive leadership; supporting communications and public awareness efforts related to provider enrollment opportunities; representing the Agency at meetings, presentations, conferences, and community events; researching and implementing innovative recruitment strategies and maintaining statewide tracking systems to monitor provider capacity, recruitment progress, and network development.

Serves as process lead providing statewide oversight and technical assistance of Qualified Organization and Waiver Support Coordinator enrollment activities by collaborating with regional staff and state office staff to monitor compliance with processing applications, dual employment requests, ethical and professional violations, complaints, corrective action plans, mentoring completion requirements, and other relative processes within required timelines, Agency policies, and Chapter 65G-14, Florida Administrative Code. Conducts quality assurance activities, monitors regional tracking systems, provides feedback and technical assistance to regional staff, and facilitates monthly meetings with regional leadership to review identified performance trends, identify barriers, and implement process improvements.

Reviews and monitors Qualified Organization compliance with minimum staffing requirements and participates in PAARF meetings regarding Qualified Organization and Waiver Support Coordinator application denials, terminations, and related determinations.

Creates and maintains a work environment that cultivates people, strengthens collaboration, increases transparency, and supports professional growth and continuous improvement. Demonstrates the qualities of being humble, hungry, and smart by fostering teamwork, exercising sound judgment, sharing credit, encouraging innovation, promoting accountability, and leading others through collaboration, integrity, and service excellence.

Performs other related duties and special projects as assigned.

Minimum Qualifications

• Must have a High School Diploma.

• Bachelor’s Degree is preferred.

Knowledge, Skills, And Abilities

Knowledge of:

• Social media platforms and how to use platforms for recruiting efforts.

• Marketing practices to promote increase in provider enrollment applicants.

• process management, data collection methods, fundamental operations of Microsoft Office Platforms.

• Use Excel, Word, PowerPoint, Microsoft Teams.

Ability to:

• Assess provider capacity issues.

• Communicate well with others.

• Research community events for opportunities to network. 

• Critically problem solve.  

• Perform data analytics.

• Perform in a fast-paced, high volume work environment. 

• Read and understand rules, statutes, and policy, and facilitate meetings and trainings. 

Demonstrate Skills in:

• Administrative writing and reporting.

• Process management and improvement.

• APD iConnect.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.