QUALITY CONTROL ANALYST - 43000558

Requisition No: 880316 

Agency: Financial Services

Working Title: QUALITY CONTROL ANALYST - 43000558

 Pay Plan: Career Service

Position Number: 43000558 

Salary:  $52,530.00 

Posting Closing Date: 08/01/2026 

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**INTERNAL AGENCY EMPLOYMENT OPPORTUNITY**
POSITION TITLE: QUALITY CONTROL ANALYST 

DIVISION: INSURANCE AGENT & AGENCY SERVICES
BUREAU: INVESTIGATION
CITY: TALLAHASSEE
COUNTY: LEON

This is an internal agency employment opportunity for current employees, including OPS, of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation.

REQUIREMENTS:

• One (1) year of insurance related professional work experience. A post-secondary degree in Risk Management or Insurance may substitute for the required year of experience.
• Experience collecting, evaluating and analyzing data.
• Experience applying the Florida Statutes, rules, regulations directly or indirectly relating to insurance matters.
• Experience using Microsoft Word, Excel and Outlook.
• Willing to travel within the State of Florida and occasionally overnight on short notice.
• Must have a valid driver’s license.

PREFERENCES: 

• Experience proofreading detailed documents.
• Experience organizing data into a logical format for presentation.
• A bachelor’s degree from an accredited college or university. Further preference will be given if the degree is in Risk Management or Insurance.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the methods of data collection and analysis.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply Florida Statutes, rules, and regulations pertaining to insurance matters. 
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to solve problems and make decisions.
• Ability to work independently.

SPECIAL NOTES:

Applicants must have a valid driver’s license and be willing to travel, when necessary, within the State of Florida and occasionally overnight at short notice.

The anticipated salary for this position is $52,530.00.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprint as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
 

BRIEF DESCRIPTION OF DUTIES:

Audits investigative files submitted for possible administrative action to determine legal sufficiency.  Reviews files to ensure that proper writing techniques have been implemented and that the file follows the correct format.  Analyzes investigative reports to ensure appropriate levels of investigative analysis, completeness of documentation, accuracy of communications, and adherence to investigative procedures.  

Tracks outstanding Settlement Stipulation Agreements and the processing of those returned from the subject of the investigation. Confer with the named subjects of the Stipulation Agreements or their legal representatives to negotiate settlement terms.

Determines by analysis which files are acceptable to warrant submission to the Office of the General Counsel for further review and those which either need additional investigative work, format corrections or to be returned for lack of substance and legal sufficiency.  Make recommendations regarding settlement of investigative cases.

Provides training and constructive feedback to investigators and other team members to promote team effectiveness and efficiency in producing sufficient legal investigative reports.

Participates in workshops, conference calls, and training to keep abreast of statutes, rules, regulations, policies and procedures relating to insurance contracts, solicitation, claims handling, and other insurance related transactions. Supports disaster response operations by coordinating canvassing efforts and assisting policyholders expedite the claims process and access immediate aid.

Performs related duties as required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.